524: How to Build Rapport Quickly with John DiJulius
John DiJulius shares his expert tips for quickly building lasting emotional ties.
— YOU'LL LEARN —
1) Four touchpoints that effectively build rapport.
2) The subtle ways you’re killing the conversation.
3) How to go from indifferent to curious.
Subscribe or visit AwesomeAtYourJob.com/ep524 for clickable versions of the links below.
— ABOUT JOHN —
John is the authority on World-Class customer experience. He is an international consultant, keynote speaker, and best-selling author of five customer service books. His newest book, The Relationship Economy: Building Stronger Customer Connections in The Digital Age could not be timelier in the world we are living in. John has worked with companies such as The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestlé, Marriott Hotels, PwC, Celebrity Cruises, Anytime Fitness, Progressive Insurance, Harley-Davidson, Chick-fil-A, and many more.
• John’s book: The Relationship Economy: Building Stronger Customer Connections in the Digital Age
• John’s TED Talk: “Meet as Strangers, Leave as Friends”
• John’s website: TheDijuliusGroup.com
• John’s email: John@dijuliusgroup.com
— RESOURCES MENTIONED IN THE SHOW —
• Book: Everything I Know About Business I Learned from Monopoly by Alan Axelrod
• Book: How to Win Friends and Influence People by Dale Carnegie
• Book: From the Ground Up: A Journey to Reimagine the Promise of America by Howard Schultz
• Previous Episode: 150: Expressing Radical Candor with Kim Scott
— THANK YOU SPONSORS! —
• Honeybook. Save time on the admin of your business so you can do more of what you love. Get 50% off your first year at HoneyBook.com/awesome
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
More description
John DiJulius shares his expert tips for quickly building lasting emotional ties.
— YOU'LL LEARN —
1) Four touchpoints that effectively build rapport.
2) The subtle ways you’re killing the conversation.
3) How to go from indifferent to curious.
Subscribe or visit AwesomeAtYourJob.com/ep524 for clickable versions of the links below.
— ABOUT JOHN —
John is the authority on World-Class customer experience. He is an international consultant, keynote speaker, and best-selling author of five customer service books. His newest book, The Relationship Economy: Building Stronger Customer Connections in The Digital Age could not be timelier in the world we are living in. John has worked with companies such as The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestlé, Marriott Hotels, PwC, Celebrity Cruises, Anytime Fitness, Progressive Insurance, Harley-Davidson, Chick-fil-A, and many more.
• John’s book: The Relationship Economy: Building Stronger Customer Connections in the Digital Age
• John’s TED Talk: “Meet as Strangers, Leave as Friends”
• John’s website: TheDijuliusGroup.com
• John’s email: John@dijuliusgroup.com
— RESOURCES MENTIONED IN THE SHOW —
• Book: Everything I Know About Business I Learned from Monopoly by Alan Axelrod
• Book: How to Win Friends and Influence People by Dale Carnegie
• Book: From the Ground Up: A Journey to Reimagine the Promise of America by Howard Schultz
• Previous Episode: 150: Expressing Radical Candor with Kim Scott
— THANK YOU SPONSORS! —
• Honeybook. Save time on the admin of your business so you can do more of what you love. Get 50% off your first year at HoneyBook.com/awesome
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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