Dr. Peter Yesawich on Elevating Healthcare with Hospitality EP 476
In this episode of Passion Struck, host Jon R. Miles interviews Dr. Peter Yesawich, Chairman of Hospital Healthcare Partners and Vice Chairman Emeritus of MMGY Global. Dr. Yesawich and Stowe Shoemaker co-authored the book "Hospitable Healthcare," which explores applying hospitality principles to healthcare to enhance the patient experience.Dr. Yesawich introduces the PAEER model (Prepare, Anticipate, Engage, Evaluate, Reward) as a framework for improving patient satisfaction and overall healthcare experience. The model emphasizes the importance of understanding patient preferences, providing personalized care, and implementing loyalty programs to enhance patient engagement.Order a copy of my book, "Passion Struck: Twelve Powerful Principles to Unlock Your Purpose and Ignite Your Most Intentional Life," today! Recognized as a 2024 must-read by the Next Big Idea Club, the book has won the Business Minds Best Book Award, the Eric Hoffer Award, the International Book Awards for Best Non-Fiction, the 2024 Reader’s Choice Contest by Connections eMagazine, and the Non-Fiction Book Awards Gold Medal. Don't miss out on the opportunity to transform your life with these powerful principles!Full show notes and resources can be found here: https://passionstruck.com/dr-peter-yesawich-on-healthcare-with-hospitality/In this episode, you will learn:
- The importance of customer relationship management in healthcare
- The PAEER model: Prepare, Anticipate, Engage, Evaluate, Reward
- Examples of how healthcare providers can improve patient experience using hospitality principles
- The concept of serving patients instead of just treating them
- Implementing loyalty programs and incentives for patients
- Franchising opportunities in healthcare
- Using data and technology to enhance patient care and experience
- Addressing the hospitality deficit in healthcare
- Watch my solo episode on Create Work-Life Balance: 9 Simple Ways.
- Can’t miss my episode withDr. Mark Hyman on the Secrets to Living Young Forever
- Listen to my interview withDr. Kara Fitzgerald on How to Become a Younger You by Reversing Your Biological Age
- Catch my interview with Dr. Mark Hyman on How Personalized Medicine Is Revolutionizing Healthcare
- Listen to my solo episode on 7 Reasons Why Acts of Kindness Are More than Meets the Eye.
Connect with John
- Pre-Order The Mattering Effect: https://matteringeffect.com/
- Book John to Speak: https://johnrmiles.com/speaking/
- Keynotes, books, podcast, and resources: https://linktr.ee/John_R_Miles
- Children’s Book — You Matter, Luma: https://youmatterluma.com/
- Substack: https://www.theignitedlife.net/
Support the Movement: https://startmattering.com/. Every human deserves to feel seen, valued, and like they matter. Wear it. Live it. Show it.
Disclaimer
The Passion Struck podcast is for educational and entertainment purposes only. The views and opinions expressed do not necessarily reflect those of Passion Struck or its affiliates. This podcast is not a substitute for professional medical or psychological advice.
Pre-Order The Mattering Effect: https://matteringeffect.com/. Take the 90-second diagnostic to see if you're disappearing.
Explore the Show: https://passionstruck.com/starter-packs/. New to Passion Struck? Start with the best episodes curated for you.
Connect with John
- Website: https://johnrmiles.com
- Book John to Speak: https://johnrmiles.com/speaking/
- Substack: https://www.theignitedlife.net/
- Children’s Book — You Matter, Luma: https://youmatterluma.com/
Support the Movement: https://startmattering.com/. Every human deserves to feel seen, valued, and like they matter. Wear it. Live it. Show it.
Passion Struck — #1 Alternative Health Podcast. 85M+ downloads.
Disclaimer
The Passion Struck podcast is for educational and entertainment purposes only. The views and opinions expressed do not necessarily reflect those of Passion Struck or its affiliates. This podcast is not a substitute for professional medical or psychological advice.
Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
More description
In this episode of Passion Struck, host Jon R. Miles interviews Dr. Peter Yesawich, Chairman of Hospital Healthcare Partners and Vice Chairman Emeritus of MMGY Global. Dr. Yesawich and Stowe Shoemaker co-authored the book "Hospitable Healthcare," which explores applying hospitality principles to healthcare to enhance the patient experience.Dr. Yesawich introduces the PAEER model (Prepare, Anticipate, Engage, Evaluate, Reward) as a framework for improving patient satisfaction and overall healthcare experience. The model emphasizes the importance of understanding patient preferences, providing personalized care, and implementing loyalty programs to enhance patient engagement.Order a copy of my book, "Passion Struck: Twelve Powerful Principles to Unlock Your Purpose and Ignite Your Most Intentional Life," today! Recognized as a 2024 must-read by the Next Big Idea Club, the book has won the Business Minds Best Book Award, the Eric Hoffer Award, the International Book Awards for Best Non-Fiction, the 2024 Reader’s Choice Contest by Connections eMagazine, and the Non-Fiction Book Awards Gold Medal. Don't miss out on the opportunity to transform your life with these powerful principles!Full show notes and resources can be found here: https://passionstruck.com/dr-peter-yesawich-on-healthcare-with-hospitality/In this episode, you will learn:
- The importance of customer relationship management in healthcare
- The PAEER model: Prepare, Anticipate, Engage, Evaluate, Reward
- Examples of how healthcare providers can improve patient experience using hospitality principles
- The concept of serving patients instead of just treating them
- Implementing loyalty programs and incentives for patients
- Franchising opportunities in healthcare
- Using data and technology to enhance patient care and experience
- Addressing the hospitality deficit in healthcare
- Watch my solo episode on Create Work-Life Balance: 9 Simple Ways.
- Can’t miss my episode withDr. Mark Hyman on the Secrets to Living Young Forever
- Listen to my interview withDr. Kara Fitzgerald on How to Become a Younger You by Reversing Your Biological Age
- Catch my interview with Dr. Mark Hyman on How Personalized Medicine Is Revolutionizing Healthcare
- Listen to my solo episode on 7 Reasons Why Acts of Kindness Are More than Meets the Eye.
Connect with John
- Pre-Order The Mattering Effect: https://matteringeffect.com/
- Book John to Speak: https://johnrmiles.com/speaking/
- Keynotes, books, podcast, and resources: https://linktr.ee/John_R_Miles
- Children’s Book — You Matter, Luma: https://youmatterluma.com/
- Substack: https://www.theignitedlife.net/
Support the Movement: https://startmattering.com/. Every human deserves to feel seen, valued, and like they matter. Wear it. Live it. Show it.
Disclaimer
The Passion Struck podcast is for educational and entertainment purposes only. The views and opinions expressed do not necessarily reflect those of Passion Struck or its affiliates. This podcast is not a substitute for professional medical or psychological advice.
Pre-Order The Mattering Effect: https://matteringeffect.com/. Take the 90-second diagnostic to see if you're disappearing.
Explore the Show: https://passionstruck.com/starter-packs/. New to Passion Struck? Start with the best episodes curated for you.
Connect with John
- Website: https://johnrmiles.com
- Book John to Speak: https://johnrmiles.com/speaking/
- Substack: https://www.theignitedlife.net/
- Children’s Book — You Matter, Luma: https://youmatterluma.com/
Support the Movement: https://startmattering.com/. Every human deserves to feel seen, valued, and like they matter. Wear it. Live it. Show it.
Passion Struck — #1 Alternative Health Podcast. 85M+ downloads.
Disclaimer
The Passion Struck podcast is for educational and entertainment purposes only. The views and opinions expressed do not necessarily reflect those of Passion Struck or its affiliates. This podcast is not a substitute for professional medical or psychological advice.
Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
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