Leading with empathy with Kerri Jacobs, Creator of the Leading with Empathy Program

Managing Made Simple

We've all heard about the importance of empathy in the workplace, but have we actually internalized what this means?

In this conversation, I talk with Kerri Jacobs, creator of the Leading with Empathy program at Google about the signals the key signals team members look for to know they feel valued by their manager, how leaders can display and model empathy on their teams, the power of recognition and gratitude on teams, and why this important now more than ever. 

About Kerri:
Kerri Jacobs has been leading high performing teams at Google for over 12 years. Her obsession with empathy in leadership and inclusion in every aspect of life led her to create the program and roll it out to leaders at Google. 

Kerri is a member of the 2021 Class of Stanford University's CCARE in collaboration with ACA’s™  Applied Compassion Training™ for Architects and Ambassadors of Applied Compassion.

Learn more about the Leading with Empathy program: https://www.leadingwithempathy.com/

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To get on the list for my upcoming Q&A sessions and "manager tip of the week" exclusive to my community, send the text MANAGER to (415) 234-5716. This text goes right to me, so feel free to ask any questions there as well, or share your questions for upcoming AMA episodes. 

Looking for support for your team? Reach out to hello@liagarvin.com to learn more about one of my four core focuses for teams:
Manager Development - Micro to Macro Manager Development Program
Employee Engagement - Focus Groups & Action Planning Workshops
Retaining Women - Accelerate Group Coaching Program for Women
For Entrepreneurs & Founders - Billion Dollar Ops Playbook for Million Dollar Businesses

--

Connect with me!
LinkedIn: LinkedIn.com/in/liagarvin
Instagram: instagram.com/lia.garvin
Web: liagarvin.com
Music by Y8S: isaacy8s.com

Download my FREE guide to making hard conversations with your team easier at liagarvin.com/convo

Looking for support for yourself of your team? I've got you covered.
Explore manager training, leaders keynotes & offsites, and 1:1 advisory, or my 90-Day-COO program for business owners who want simple systems that actually work.

I transform teams from cost centers to profit centers with practical tools and research-backed strategies that make managing EASIER.

Get all the details at: www.liagarvin.com
Contact: liagarvin.com/contact
Email: hello@liagarvin.com

Follow on Instagram: https://www.instagram.com/lia.garvin
Watch on YouTube: https://www.youtube.com/@Lia.Garvin

--

© 2026 Lia Garvin / Managing Made Simple

More description

We've all heard about the importance of empathy in the workplace, but have we actually internalized what this means?

In this conversation, I talk with Kerri Jacobs, creator of the Leading with Empathy program at Google about the signals the key signals team members look for to know they feel valued by their manager, how leaders can display and model empathy on their teams, the power of recognition and gratitude on teams, and why this important now more than ever. 

About Kerri:
Kerri Jacobs has been leading high performing teams at Google for over 12 years. Her obsession with empathy in leadership and inclusion in every aspect of life led her to create the program and roll it out to leaders at Google. 

Kerri is a member of the 2021 Class of Stanford University's CCARE in collaboration with ACA’s™  Applied Compassion Training™ for Architects and Ambassadors of Applied Compassion.

Learn more about the Leading with Empathy program: https://www.leadingwithempathy.com/

--

To get on the list for my upcoming Q&A sessions and "manager tip of the week" exclusive to my community, send the text MANAGER to (415) 234-5716. This text goes right to me, so feel free to ask any questions there as well, or share your questions for upcoming AMA episodes. 

Looking for support for your team? Reach out to hello@liagarvin.com to learn more about one of my four core focuses for teams:
Manager Development - Micro to Macro Manager Development Program
Employee Engagement - Focus Groups & Action Planning Workshops
Retaining Women - Accelerate Group Coaching Program for Women
For Entrepreneurs & Founders - Billion Dollar Ops Playbook for Million Dollar Businesses

--

Connect with me!
LinkedIn: LinkedIn.com/in/liagarvin
Instagram: instagram.com/lia.garvin
Web: liagarvin.com
Music by Y8S: isaacy8s.com

Download my FREE guide to making hard conversations with your team easier at liagarvin.com/convo

Looking for support for yourself of your team? I've got you covered.
Explore manager training, leaders keynotes & offsites, and 1:1 advisory, or my 90-Day-COO program for business owners who want simple systems that actually work.

I transform teams from cost centers to profit centers with practical tools and research-backed strategies that make managing EASIER.

Get all the details at: www.liagarvin.com
Contact: liagarvin.com/contact
Email: hello@liagarvin.com

Follow on Instagram: https://www.instagram.com/lia.garvin
Watch on YouTube: https://www.youtube.com/@Lia.Garvin

--

© 2026 Lia Garvin / Managing Made Simple

2023-04-07 32 min Transcript
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