Transforming Crisis Into Growth With Katherine Hay, Former President & CEO, Kids Help Phone
Transforming crisis into growth takes bold vision and courageous leadership. Katherine Hay reveals how Kids Help Phone redefined itself as an innovation-driven, data-powered mental health organization. By shifting from a traditional phone service to a leading digital platform, KHP embraced technology to protect its mission and stay relevant in a rapidly changing world. This forward-thinking approach allowed them to scale from 1.9 million interactions to over 22.5 million, maintain quality care during explosive growth, and prepare for challenges like the COVID-19 pandemic. Katherine also shares lessons from key missteps, why investing in people is critical, and how partnerships—not competition—drive impact. If you want to learn how strategic innovation can future-proof your organization, this conversation delivers powerful insights.
More description
Transforming crisis into growth takes bold vision and courageous leadership. Katherine Hay reveals how Kids Help Phone redefined itself as an innovation-driven, data-powered mental health organization. By shifting from a traditional phone service to a leading digital platform, KHP embraced technology to protect its mission and stay relevant in a rapidly changing world. This forward-thinking approach allowed them to scale from 1.9 million interactions to over 22.5 million, maintain quality care during explosive growth, and prepare for challenges like the COVID-19 pandemic. Katherine also shares lessons from key missteps, why investing in people is critical, and how partnerships—not competition—drive impact. If you want to learn how strategic innovation can future-proof your organization, this conversation delivers powerful insights.
Listen elsewhere
Available Results
Generated results are saved to your library for reuse and search.