What are you willing to tolerate... and what is that actually costing you?

Yesterday in a client session, something came up that I had to bring straight to the show. A business owner with multiple thriving locations told me her approach to underperformance: she has the conversation right away. No waiting, no managing around it, no hoping it fixes itself. That conversation led me straight to the question at the center of this episode: what are you willing to tolerate? Because whatever you're allowing to keep happening, you're also communicating is acceptable. And the cost of that — financially and culturally — compounds faster than most leaders realize. In this episode you will learn: Why your business will only ever rise to the level of what you're willing to tolerateWhat it actually costs you to let underperformance go unaddressed — and why the real loss is your high performers, not your low onesHow to have the "are you in or are you out" conversation with clarity and empathyWhy the people who are genuinely bought in can hear hard feedback — and what it means when they can'tWhy giving clear feedback and putting the decision back on them changes everything about how this feelsConnect with me: Website: www.liagarvin.com Email: hello@liagarvin.com Instagram: @lia.garvin LinkedIn: linkedin.com/in/liagarvin Download my FREE guide to making hard conversations with your team easier at liagarvin.com/convo Looking for support for yourself of your team? I've got you covered. Explore manager training, leaders keynotes & offsites, and 1:1 advisory, or my 90-Day-COO program for business owners who want simple systems that actually work. I transform teams from cost centers to profit centers with practical tools and research-backed strategies that make managing EASIER. Get all the details at: www.liagarvin.com Contact: liagarvin.com/contact Email: hello@liagarvin.com Follow on Instagram: https://www.instagram.com/lia.garvin Watch on YouTube: https://www.youtube.com/@Lia.Garvin -- © 2026 Lia Garvin / Managing Made Simple