The Leadership Skill That Gets More Valuable as AI Takes Over

🚀 FREEDOM 2026 Get your Tickets Today! https://homeservicefreedom.com/

The biggest myth in home service technology? That software solves problems. It doesn't. People do.

Tommy sits down with Richard Kohberger — the go-to ServiceTitan expert and founder of Blue Collar Nerd — for one of the most honest conversations about technology, leadership, and what it actually takes to build a great home service company in the AI era.In this episode you'll learn:

— Why most companies use ServiceTitan wrong

— and what it actually looks like when you use it right

— The truth about AI replacing CSRs and what to do about it before it happens to you

— Why adding more AI to your business means your people need MORE human attention, not less

— The four metrics every home service owner should know cold

— Why emotional intelligence is the most underrated skill in home service leadership

-- 🕐 TIMESTAMPS 🕐 --

00:00 - Introduction

00:34 - Richard's Background and Blue Collar Nerd Origin

03:08 - Why Investors Are Rushing Into Home Service

06:02 - Advanced ServiceTitan Integrations

10:31 - When to Get on ServiceTitan

13:50 - AI-First Software and What's Coming

17:46 - Tommy's AI-Written Radio Ad Live

21:16 - Social Media vs Traditional Advertising

28:03 - The A1 Garage Model vs HVAC

32:28 - Which Industry Would Richard Build In?

36:12 - Tommy's 2017 Trifecta and Podcast Origin

38:49 - SOPs: SweetProcess vs Trainual

41:13 - AI Supporting People Not Replacing Them

44:41 - Technology Changing Leadership and Culture

47:52 - Longevity Science and Fasting

51:03 - Skills the Next Generation of Operators Needs

54:14 - EQ vs IQ in Leadership

58:42 - Rapid Fire: The Four Metrics Every Owner Must Know

1:09:08 - Die With Zero and Tommy's Philanthropy Plans

1:13:53 - Get Clear on Your WHY 1:17:35 - Is "I'm Doing It for My Family" Really True?

1:23:39 - Meditation, Facing Fears, and Final Thoughts

🚀 FREEDOM 2026 Get your Tickets Today! https://homeservicefreedom.com/

Tiktok ⟶ https://www.tiktok.com/@officialtommymello

Instagram ⟶ https://www.instagram.com/officialtommymello/

Facebook ⟶ https://www.facebook.com/thomasmello/

Tommy Mello Millionaire ⟶ https://www.youtube.com/@officialtommymello