Replace or Amplify? The Two Bets on Your Workforce

YPO Technology Network AI Brief

ServiceNow just launched AI agents that do your IT team's job. Anthropic just embedded Claude inside Excel, Slack, and DocuSign to supercharge the team you already have. Two very different strategies — both shipping now. Stephen Forté breaks down the numbers, the vendor risks, and the one question every leadership team needs to answer before their competitors do.

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ServiceNow just launched AI agents that do your IT team's job. Anthropic just embedded Claude inside Excel, Slack, and DocuSign to supercharge the team you already have. Two very different strategies — both shipping now. Stephen Forté breaks down the numbers, the vendor risks, and the one question every leadership team needs to answer before their competitors do.

2026-02-28 11 min
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