Introducing the Orenda Help Desk in Pool Service Software (PSS)
00:00 - Intro
00:49 - Today's episode is about addressing problem pools in the most efficient way
02:02 - Introducing Gus Velez, founder of Pool Service Software
04:36 - PSS users are pool service professionals
07:35 - They had a few chemistry support tickets come in, and they are not chemistry experts. So they went out looking for a partner who can help their users with water chemistry. They found Orenda.
10:28 - When you call Orenda, it's most helpful if you give us the right info about the pool. Photos, chemistry history, age of the pool, etc.
13:47 - Users can just touch a button in PSS and it sends the pool's information–and the user's question–directly to Orenda.
16:32 - PSS also has a web-based dashboard, and business owners can also request Orenda support on behalf of their employees.
18:54 - This integration makes our job easier at Orenda, because we have the right information to answer questions faster.
20:59 - Thanks for listening!
------------------------------------
Connect with Orenda Technologies
Website: https://www.orendatech.com
Blog: https://blog.orendatech.com
YouTube: https://www.youtube.com/user/OrendaTechnologies
Facebook: https://www.facebook.com/orendatech/
Instagram: https://www.instagram.com/orendatechnologies/
______________________________
Connect with us!
Game Changing Pool Business Software:
Realize your full potential.
Watershape University®
Water chemistry questions?
Orenda®
Questions? Comments? Or apply to sponsor the show:
ruleyourpool@gmail.com
Facebook: @ruleyourpool
YouTube: @rule-your-pool
More description
00:00 - Intro
00:49 - Today's episode is about addressing problem pools in the most efficient way
02:02 - Introducing Gus Velez, founder of Pool Service Software
04:36 - PSS users are pool service professionals
07:35 - They had a few chemistry support tickets come in, and they are not chemistry experts. So they went out looking for a partner who can help their users with water chemistry. They found Orenda.
10:28 - When you call Orenda, it's most helpful if you give us the right info about the pool. Photos, chemistry history, age of the pool, etc.
13:47 - Users can just touch a button in PSS and it sends the pool's information–and the user's question–directly to Orenda.
16:32 - PSS also has a web-based dashboard, and business owners can also request Orenda support on behalf of their employees.
18:54 - This integration makes our job easier at Orenda, because we have the right information to answer questions faster.
20:59 - Thanks for listening!
------------------------------------
Connect with Orenda Technologies
Website: https://www.orendatech.com
Blog: https://blog.orendatech.com
YouTube: https://www.youtube.com/user/OrendaTechnologies
Facebook: https://www.facebook.com/orendatech/
Instagram: https://www.instagram.com/orendatechnologies/
______________________________
Connect with us!
Game Changing Pool Business Software:
Realize your full potential.
Watershape University®
Water chemistry questions?
Orenda®
Questions? Comments? Or apply to sponsor the show:
ruleyourpool@gmail.com
Facebook: @ruleyourpool
YouTube: @rule-your-pool
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