#405: AI in the Contact Center with Mary Nelson, Chief Customer Officer, Aircall
The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX
Today we’re going to talk about AI in the contact center and how to balance voice AI, machine learning, and other types of automation with human contact center agents to deliver the optimal customer experience.
To help me discuss this topic, I’d like to welcome Mary Nelson, Chief Customer Officer, Aircall.
RESOURCES
Aircall AI research report: https://pages.aircall.io/ebook-business-sentiment-toward-ai.html?utm_medium=referral&utm_source=press&utm_campaign=fc--06-aiindexgkpoadcast-usa
Aircall website: https://www.aircall.com
The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast
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