How to be a Great Customer So You Get What You Want & What do Facebook and Google Really Know About You?
We have all heard how some people become sad or depressed during the winter months? Maybe it’s the lack of sunlight or the social isolation of winter – or maybe it’s all a myth. I begin this episode with a look at Seasonal Affective Disorder (SAD) and reveal how real it really is. http://medicalresearch.com/mental-health-research/depression/sad-no-relationshipbetween-sunlight-and-depression/20863/
Have you heard of “surveillance capitalism”? It’s the business of collecting data on you and me and then selling that data to others. Google Facebook and a lot of other companies do it. It’s legal – but should it be? Shoshana Zuboff, a professor at Harvard and author of the book The Age of Surveillance Capitalism (https://amzn.to/2UlNag5) joins me to explore this highly lucrative business and explains we should all be concerned about it and why it could mean the end of privacy as we know it.
As winter storms approach, it is common for people to rush to the grocery and stock up on staples like bread and milk. Often to the point of leaving store shelves bare. But why? Storms only last a day or two. Why are we hoarding supplies as if we will be stranded for weeks? I’ll explain the psychology of all that. https://www.psychologytoday.com/us/blog/happy-trails/201601/panic-shopping-the-psychology-the-bread-milk-eggs-rush
As a customer you interact with a lot of professional people – waiters, store clerks, doctors, hair dressers teachers and a lot of others. Sometimes those interactions go horribly wrong. So what can you do to make sure things go right? Lynette Padwa author of the book, Say the Magic Words:How to Get What You Want from the People Who Have What You Need (https://amzn.to/2MyhX6A) talked with those professionals and discovered the secrets to making your encounters go well so that you get exactly what you want and everyone is happy. Listen to discover how.
This Week’s Sponsors
-Capterra. Visit www.Capterra.com/something to find the best software solutions for your business
-ADT. Go to www.ADT.com/smart to learn how ADT can design and install a smart home system for you.
-Geico. Go to www.Geico.com to see how Geico can save you money on your car insurance.
Learn more about your ad choices. Visit megaphone.fm/adchoices
Available Results
Generated results are saved to your library for reuse and search.
Choose Template
Pick the result you want. You can review provider and model before generating.
A concise first-pass summary for understanding the episode quickly.
A comprehensive, source-grounded extraction of the reusable knowledge in an episode.
A comprehensive extraction focused on health practices, protocols, claims, and safety caveats.
A dedicated analysis of warnings, limitations, trade-offs, weak evidence, and uncertainty.
Repeatable methods, frameworks, mental models, processes, and systems.
A comprehensive extraction focused on opportunities, strategy, markets, and company building.
A concise first-pass summary for understanding the episode quickly.
A detailed readable summary organized by chapter or topic.
A navigable map of subjects, topic flow, and suggested chapters.
A comprehensive, source-grounded extraction of the reusable knowledge in an episode.
Reusable atomic knowledge units extracted from the episode.
A comprehensive extraction focused on health practices, protocols, claims, and safety caveats.
A comprehensive extraction focused on opportunities, strategy, markets, and company building.
Explicit actions, next steps, habits, recommendations, and things to avoid.
A dedicated inventory of concrete resources named in the episode.
A dedicated analysis of warnings, limitations, trade-offs, weak evidence, and uncertainty.
A concise first-pass summary for understanding the episode quickly.
A detailed readable summary organized by chapter or topic.
A navigable map of subjects, topic flow, and suggested chapters.
A comprehensive, source-grounded extraction of the reusable knowledge in an episode.
Reusable atomic knowledge units extracted from the episode.
A comprehensive extraction focused on health practices, protocols, claims, and safety caveats.
A comprehensive extraction focused on opportunities, strategy, markets, and company building.
Scientific findings, mechanisms, studies, hypotheses, and the limits of the evidence discussed.
Technologies, AI models, technical methods, capabilities, limitations, and adoption implications.
Investment theses, assets, catalysts, valuation reasoning, time horizons, and risks.
Chronologies, actors, causes, consequences, turning points, and competing historical interpretations.
Policies, proposals, stakeholders, arguments, implementation constraints, and predicted effects.
Career paths, skills, hiring signals, workplace decisions, transitions, and limitations of the advice.
Behavioral mechanisms, biases, motivation, habits, emotions, interventions, and evidence limitations.
Economic mechanisms, incentives, indicators, market structure, forecasts, and uncertainty.
Leadership principles, team systems, organizational design, culture, feedback, and failure modes.
Audience, positioning, messaging, acquisition, retention, experiments, metrics, and failed approaches.
Teaching methods, learning strategies, practice, feedback, assessment, and effectiveness evidence.
Theses, premises, arguments, objections, values, thought experiments, and unresolved questions.
Communication patterns, conflict, boundaries, expectations, repair methods, and contextual limitations.
Books, papers, authors, courses, and other learning resources mentioned in the episode.
Repeatable methods, frameworks, mental models, processes, and systems.
Explicit actions, next steps, habits, recommendations, and things to avoid.
Memorable statements and important claims with attribution and source context.
A dedicated inventory of concrete resources named in the episode.
A dedicated analysis of warnings, limitations, trade-offs, weak evidence, and uncertainty.