Omni Talk Retail

This Omni Talk Retail Fast Five segment explores Aldi’s new modular store format and why it could unlock faster expansion across the U.S.

Chris Walton and Ben Miller break down how flexibility in store design supports acquisitions, real estate strategy, and long-term growth for one of the fastest-growing grocers in the world.

⏩ Tune in for the full episode here.

#RetailNews, #Aldi, #GroceryRetail, #StoreDesign, #RetailExpansion, #RetailStrategy, #OmniTalk

This Omni Talk Retail Fast Five segment explores Walmart’s first major redesign of its Great Value private label brand in over a decade.

Chris Walton and Ben Miller discuss how packaging, perception, and pricing power all play into private label growth and why this move could help Walmart win with higher-income shoppers.

⏩ Tune in for the full episode here.

#RetailNews, #Walmart, #PrivateLabel, #Branding, #GroceryRetail, #RetailStrategy, #OmniTalk

This Omni Talk Retail Fast Five segment explores Instacart’s acquisition of InstaLeap and what it signals about the company’s global ambitions.

Chris Walton and Ben Miller discuss why relationships with grocers may be just as valuable as technology and how this move could accelerate Instacart’s platform and retail media strategy worldwide.

⏩ Tune in for the full episode here.

#RetailNews, #Instacart, #GroceryTech, #RetailMedia, #Ecommerce, #GlobalRetail, #OmniTalk

This Omni Talk Retail Fast Five segment explores Starbucks’ new ChatGPT-powered drink discovery experience and whether it actually improves the customer journey.

Chris Walton and Ben Miller debate if this is meaningful innovation or just experimentation, and question whether AI integrations like this solve real problems or create unnecessary complexity.

⏩ Tune in for the full episode here.

#RetailNews, #Starbucks, #AIinRetail, #ChatGPT, #CustomerExperience, #DigitalStrategy, #OmniTalk

This Omni Talk Retail Fast Five segment explores Walmart’s expansion into GLP-1 weight management and what it could mean for the future of grocery.

Chris Walton and Ben Miller break down why GLP-1 adoption may significantly shift consumer spending across food categories and how Walmart is positioning itself at the center of that change through its pharmacy and digital ecosystem.

⏩ Tune in for the full episode here.

#RetailNews, #Walmart, #GLP1, #GroceryTrends, #RetailStrategy, #HealthcareRetail, #ConsumerBehavior, #OmniTalk

In this Omni Talk Retail episode, recorded live at Retail Technology Show 2026 in London from the Vusion podcast studio, Chris Walton caught up with George Sullivan, CEO & Founder of The Sole Supplier, to unpack why culture still sits at the center of sneaker and streetwear commerce.

George shares how a personal obsession with sneakers turned into one of the UK’s leading platforms for discovering and buying footwear, and why staying true to the culture has been critical to scaling the business. From working with global brands like Nike and Adidas to turning down opportunities that don’t resonate with their audience, authenticity remains the foundation.

The conversation dives into how The Sole Supplier is evolving into a social commerce platform, blending content, community, and commerce into one personalized experience. George also breaks down how AI is impacting the space, where it adds value, and why human inspiration will always be at the core of fashion.

Key Topics Covered:

• How The Sole Supplier grew from sneaker aggregation to cultural platform

• Why authenticity and editorial independence drive long-term success

• The shift toward social commerce and community-led discovery

• How personalization is shaping the next phase of the app experience

• Where AI fits into fashion, content, and performance marketing

• Why human inspiration still matters more than automation in style

• The risks of overusing AI-generated content in brand building

• How rising ad costs are forcing brands to rethink creative strategy

• Why niche communities are the future of social and commerce

Thank you to Vusion for supporting Omni Talk Retail’s live coverage from Retail Technology Show 2026! That's a wrap.

#RTS2026 #RetailTechnologyShow #OmniTalkRetail #SneakerCulture #Streetwear #SocialCommerce #RetailInnovation #CustomerExperience #AIinRetail #FutureOfRetail

In this Omni Talk Retail episode, recorded live at Retail Technology Show 2026 in London from the Vusion podcast studio, Chris Walton speaks with Richard Lim, CEO and Founder of Retail Economics, about the accelerating pace of change reshaping retail.

Richard shares how today’s macroeconomic environment, from inflation pressures to global energy shifts, is forcing retailers to rethink how they operate and respond to rapidly evolving consumer behavior. At the same time, AI is fundamentally changing how people discover, research, and increasingly purchase products.

He outlines a three-stage framework for how AI is transforming retail, from off-site discovery through platforms like ChatGPT, to on-site AI assistants, to the rise of agentic browsers that can act on behalf of consumers. Across all of it, one theme stands out: discoverability is the next battleground.

The conversation also dives into how different categories will be impacted at different speeds, why high-consideration purchases are especially vulnerable to AI disruption, and how retailers need to rethink search, data, and digital presence for an AI-driven future.

Key Topics Covered:

• Why the pace of change in retail is accelerating faster than ever

• How macroeconomic pressures are shaping consumer behavior

• The three stages of AI adoption in retail

• Why discoverability is becoming the new SEO

• How AI is changing product search, discovery, and decision-making

• Which retail categories will be disrupted first and why

• The growing role of agentic AI in automating purchases

• Why behavioral economics should guide retail strategy

Thank you to Vusion for supporting Omni Talk Retail’s live coverage from Retail Technology Show 2026!

#RTS2026 #RetailTechnologyShow #OmniTalkRetail #RetailEconomics #RichardLim #AIinRetail #RetailStrategy #ConsumerBehavior #RetailInnovation #Ecommerce

In this Omni Talk Retail episode, recorded live at Retail Technology Show 2026 in London from the Vusion podcast studio, Chris Walton speaks with Marisa Poster, Co-Founder of PerfectTed, about how a deeply personal founder story turned into a fast-scaling global consumer brand.

Marisa shares how her own experience with anxiety and ADHD shaped the creation of PerfectTed, and why leaning into that story became a turning point for the brand. What started as a personal solution evolved into a clear positioning strategy built on authenticity, empathy, and connection.

The conversation also explores how PerfectTed scaled without heavy advertising, instead focusing on physical availability and retail distribution, now reaching nearly 40,000 stores across 50+ countries. Marisa explains why shelf presence became their primary growth engine and how retail partnerships helped accelerate awareness globally.

A recurring theme throughout the discussion is the importance of relationships over transactions, and how long-term brand building depends on trust, consistency, and emotional connection with consumers.

Key Topics Covered:

• How a personal health journey shaped the PerfectTed brand

• Why founder storytelling drives consumer trust and brand loyalty

• Scaling through retail distribution instead of paid advertising

• The importance of physical availability in global growth

• Why relationships matter more than transactions in modern retail

• Building a brand across 50+ countries and thousands of stores

• Balancing authenticity with commercial scale

Thank you to Vusion for supporting Omni Talk Retail’s live coverage from Retail Technology Show 2026!

#RTS2026 #RetailTechnologyShow #OmniTalkRetail #PerfectTed #MarisaPoster #ChrisWalton #RetailStrategy #ConsumerBrands #FounderStory #BrandBuilding #RetailInnovation #Entrepreneurship #CustomerExperience #GlobalBrands

In this Omni Talk Retail episode, recorded live at the Retail Technology Show 2026 in London, Chris Walton speaks with Simone Oloman, Co-Founder and CEO of NIFT, about how instant delivery is reshaping retail expectations.

Simone breaks down the idea behind “Need It For Tonight,” a platform turning stores into hyper-local fulfillment centers with 90-minute and same-day delivery. She explains why speed is no longer just a differentiator, but quickly becoming table stakes, and how NIFT is building both a curated marketplace and a B2B solution to power delivery directly at checkout.

The conversation also explores how convenience, curation, and real-time tracking are changing customer behavior, why delivery has become one of retail’s biggest friction points, and how AI is being used across both personalization and logistics to scale the model.

Key Topics Covered:

• The rise of instant delivery in retail

• Turning stores into local fulfillment hubs

• Marketplace vs B2B delivery models

• Why delivery is a major driver of customer satisfaction

• The role of curation in a high-speed shopping experience

• How AI supports personalization and logistics

• Why same-day delivery may soon be table stakes

Thank you to Vusion for supporting Omni Talk Retail’s live coverage from the Retail Technology Show floor 2026. So much great content to unpack! Thanks for Tuning in.

#RTS2026 #RetailTechnologyShow #OmniTalkRetail #RetailInnovation #LastMileDelivery #Ecommerce #CustomerExperience #AIinRetail #RetailStrategy #Vusion

In this Omni Talk Retail episode, recorded live at the Retail Technology Show 2026 in London, Chris Walton speaks with Nikki Baird, VP of Strategy & Product at Aptos, about what is actually shaping the future of retail.

Nikki explains why every meaningful technology decision must start with the consumer, and how understanding shifts in behavior is what ultimately drives operations, strategy, and innovation.

The conversation dives into AI, where Nikki offers a grounded perspective on where the industry stands today. While adoption is accelerating, most use cases remain surface level. The real opportunity lies in fixing foundational challenges like product data, inventory visibility, and pricing, and pairing that with true operational change.

They also explore how point of sale is evolving beyond transactions into flexible, mobile-first platforms that empower store associates and reshape how stores operate.

Key Topics Covered:

• Why consumer behavior should drive all technology decisions

• The gap between AI hype and real-world application

• Fixing retail fundamentals to unlock AI’s full potential

• The evolution of point of sale and mobile-first retail

• Why tech investment is not the same as transformation

• How solving integration could accelerate retail innovation

Thank you to Vusion for supporting Omni Talk Retail’s live coverage from Retail Technology Show 2026. More to come, stay tuned!

#RTS2026 #RetailTechnologyShow #OmniTalkRetail #RetailStrategy #AIinRetail #RetailInnovation #CustomerExperience #RetailTechnology #Vusion

In this Omni Talk Retail episode, recorded live at Retail Technology Show 2026 in London, Chris Walton is honored to talk with Archie Norman, Chairman of Marks & Spencer, about what it really takes to lead a successful business turnaround in today’s retail environment.

Archie shares why struggling organizations often create internal narratives that mask reality, and explains how transformation begins by confronting the “unvarnished truth.” He outlines the importance of listening to frontline employees, rebuilding trust across the organization, and creating a culture where honesty unlocks energy for change.

Drawing on decades of leadership experience, he also breaks down why urgency and patience must coexist in any turnaround, and how empowering teams at every level drives long-term progress.

The conversation also explores the evolving role of AI in retail, not as an immediate profit driver, but as a force that is reshaping how leaders access information, make decisions, and increase transparency across their organizations.

• Why failing businesses develop narratives that hide the truth

• The role of frontline insight in driving real transformation

• Why culture change requires both urgency and time

• The importance of leadership honesty and decisive action

• How to build an engaged and effective board

• Why AI is transforming knowledge access and decision-making

• The growing impact of transparency across organizations

• Why strong data foundations are critical for AI success

Thank you to Vusion for supporting Omni Talk Retail’s live coverage from Retail Technology Show 2026!

#RTS2026 #RetailTechnologyShow #OmniTalkRetail #RetailLeadership #BusinessTransformation #AIinRetail #RetailStrategy #CorporateGovernance #Vusion

In this Omni Talk Retail episode, recorded live at Retail Technology Show 2026 in London from the Vusion podcast studio, Chris Walton sits down with Maria Hollins, CEO of Ann Summers, to discuss what it takes to lead a bold brand in a highly restricted digital landscape.

Maria shares her unconventional journey to the CEO role and explains how Ann Summers found itself losing clarity by softening its identity. She walks through the decision to return to the brand’s roots, why “going vanilla” hurt performance, and how leaning back into what the brand stands for reignited customer connection.

The conversation also dives into the unique challenges Ann Summers faces as an adult retailer, from being blocked in search to limitations on advertising across major platforms, and how the company is adapting through influencer strategies, AI experimentation, and a test-and-learn approach to growth.

Maria also outlines her perspective on international expansion, including early moves into the Middle East and a digital-first strategy for entering new markets like the EU and U.S., as well as the importance of moving quickly and making bold decisions as a leader.

Key Topics Covered:

• Why Ann Summers lost clarity by softening its brand identity

• The impact of platform restrictions on search, discovery, and advertising

• How influencer strategies help overcome visibility challenges

• Where AI is being tested across marketing and product content

• Why returning to bold brand positioning improved performance

• A digital-first approach to international expansion and market entry

• The challenges of scaling globally in today’s regulatory environment

• Why speed and decisiveness are critical leadership traits

Thank you to Vusion for supporting Omni Talk Retail’s live coverage from Retail Technology Show 2026. More to come. Stay with us!

#RTS2026 #RetailTechnologyShow #OmniTalkRetail #RetailStrategy #CustomerExperience

In this Omni Talk Retail episode, recorded live at Retail Technology Show 2026 in London, Chris Walton speaks with Kate Hardcastle, also known as the Customer Whisperer, about what truly drives consumer behavior in today’s retail landscape.

Kate shares why shopping is fundamentally emotional, not rational, and explains how brands often misread customers by relying too heavily on data without understanding the human context behind it. Drawing from her work across industries, she introduces the idea that consumers hold multiple, sometimes conflicting values at once, and why that complexity is essential for retailers to embrace rather than simplify.

The conversation also explores how AI can enhance, not replace, the human side of retail by freeing up time for more meaningful interactions, and why emotional intelligence remains one of the most important competitive advantages for brands.

Key Topics Covered:

• Why consumers make emotional, not purely logical decisions

• Understanding conflicting customer behaviors and expectations

• The “hierarchy” of modern shopping mindsets

• Why data alone cannot fully explain customer behavior

• How AI can enable stronger human connection in retail

• The importance of emotional intelligence in brand building

Thank you to Vusion for supporting Omni Talk Retail’s live coverage from Retail Technology Show 2026! More to come, stay tuned!

#RTS2026 #RetailTechnologyShow #OmniTalkRetail #CustomerExperience #RetailStrategy #ConsumerBehavior #AIinRetail #EmotionalIntelligence #Vusion

In this Omni Talk Retail episode, recorded live at Retail Technology Show 2026 in London from the Vusion podcast studio, Chris Walton speaks with Meriel Neighbour, Director of Technology Delivery and Transformation at River Island, about what it really takes to execute large-scale transformation in retail today.

Meriel shares her unique career journey from hospitality into retail technology, and how that foundation shaped her deeply customer-centric approach to transformation. She explains why retail has shifted from technology-led initiatives to business- and product-led strategies, with customer experience now at the center of every decision.

The conversation explores how River Island is replatforming its ecommerce experience, why data quality is becoming critical for AI-driven discovery, and how emerging technologies like voice and AI agents could reshape how customers shop across channels.

Meriel also outlines the importance of integrations, real-time data, and seamless systems in enabling modern retail experiences, while calling out one of the industry’s biggest unresolved challenges: returns.

Key Topics Covered:

• Why transformation must be driven by business strategy, not technology alone

• How River Island is replatforming ecommerce for the future

• The role of data in powering AI, search, and product discovery

• Why voice commerce and AI agents could reshape shopping behavior

• The importance of integrations and real-time information

• How customer expectations are evolving across channels

• Why returns remain one of retail’s biggest unsolved problems

• The opportunity for personalization, loyalty, and dynamic pricing

Thank you to Vusion for supporting Omni Talk Retail’s live coverage from Retail Technology Show 2026!

#RTS2026 #RetailTechnologyShow #OmniTalkRetail #RiverIsland #RetailTransformation #Ecommerce #AIinRetail #CustomerExperience #RetailInnovation #Vusion

In this Omni Talk Retail episode, recorded live at Retail Technology Show 2026 in London from the Vusion podcast studio, Chris Walton caught up with Giles Smith, retail technology consultant and advisor, to unpack how retailers should actually be thinking about AI right now.

Drawing on experience across brands like Burberry, Selfridges, and Unilever, Giles shares a grounded perspective on why AI is less about chasing the latest innovation and more about accelerating what teams can already do.

He explains why many organizations are overcomplicating their AI strategies, how governance is becoming the next major challenge, and why retailers should focus on real business problems instead of jumping on every new capability.

The conversation also explores the balance between building and buying technology, where AI experimentation actually makes sense, and why the most important differentiator in retail will still come down to people.

Key Topics Covered:

• Why AI is best understood as a productivity unlock, not a strategy

• The danger of running too many disconnected AI projects

• How governance and accountability will shape the next phase of AI adoption

• When retailers should build vs. buy technology in an AI-driven world

• Where experimentation makes sense and where it does not

• Why many “problems” AI tries to solve are not actually problems

• How AI is changing decision-making inside organizations

• The growing influence of CFOs in tech investment decisions

• Why human connection remains the most important differentiator in retail

Thank you to Vusion for supporting Omni Talk Retail’s live coverage from Retail Technology Show 2026!

#RTS2026 #RetailTechnologyShow #OmniTalkRetail #AIinRetail #RetailStrategy #DigitalTransformation #CustomerExperience #RetailInnovation #FutureOfRetail #Vusion

In this Omni Talk Retail episode, recorded live at Retail Technology Show 2026 in London from the Vusion podcast studio, Chris Walton catches up with with Iain Robertson, Chief Operating and Innovation Officer at Fortnum & Mason, to discuss how one of the world’s most iconic heritage retailers is approaching innovation while staying deeply rooted in human experience.

Iain shares how Fortnum & Mason blends operations, technology, and innovation under one leadership structure, and why that integration is critical to identifying meaningful opportunities across the business. He explains why the company does not believe in siloed “innovation budgets,” instead embedding innovation directly into strategic decision-making and day-to-day operations.

The conversation also explores Fortnum’s commitment to preserving human connection in-store, why the brand is intentionally avoiding over-automation, and how it is investing across customer data, clienteling, and connected experiences to better serve customers across every touchpoint.

Key Topics Covered:

• Why innovation and operations are more powerful when combined

• Fortnum & Mason’s approach to embedding innovation across the business

• Why the company avoids dedicated “innovation budgets”

• The role of partnerships in accelerating innovation

• Why human connection remains central to the in-store experience

• Balancing change while maintaining a sense of familiarity for customers

• How Fortnum’s is investing in customer data, clienteling, and personalization

• The importance of connecting digital and physical experiences

• Where the company is focusing innovation investments over the next decade

Thank you to Vusion for supporting Omni Talk Retail’s live coverage from Retail Technology Show 2026. More to come. Stay with us!

#RTS2026 #RetailTechnologyShow #OmniTalkRetail #FortnumAndMason #LuxuryRetail #CustomerExperience #RetailStrategy #RetailInnovation #Clienteling #Vusion

What does it really take to build and sustain a successful retail business over 50+ years?

Live from Retail Technology Show 2026 in London, Chris Walton welcomes Touker Suleyman, Dragon’s Den investor and retail veteran, to break down the fundamentals that still matter most in today’s rapidly evolving retail landscape.

Touker shares why brand, product, customer service, and cash flow remain the foundation of any successful business, and why too many entrepreneurs today are making the same costly mistake when it comes to marketing spend.

He also explains how rising digital acquisition costs are reshaping retail strategy, why physical stores still play a critical role in customer connection, and where the biggest global growth opportunities exist for brands today.

Key Topics Covered:

• Why “cash is king” at every stage of a business

• The biggest mistake entrepreneurs make with marketing spend

• Why strong brand fundamentals still win

• The evolving role of physical stores in a digital world

• How rising digital costs are shifting focus to retention

• Global expansion strategies and why local partners matter

• The rise of marketplaces as a low-risk growth channel

Thank you to Vusion for supporting our coverage from Retail Technology Show 2026.

#RetailTechnologyShow #RetailLeadership #Entrepreneurship #RetailStrategy #OmniTalkRetail

Welcome to Omni Talk's Retail Daily Minute, sponsored by Duvo and Mirakl.

In today's Retail Daily Minute, Omni Talk's Chris Walton discusses:

• Best Buy CEO Corie Barry announces she will step down on October 31st, with Jason Bonfig, the company's Chief Customer, Product and Fulfillment Officer, named as her successor amid years of stagnating revenue and earnings.
• Dick's Sporting Goods partners with Adobe to roll out AI-powered digital coaches through its mobile app, delivering personalized product recommendations and training tips to customers at scale.
• Sam's Club completes a fleet-wide rollout of one-hour-or-less Express Delivery across all 600-plus stores, with nearly 65,000 orders fulfilled since April 2nd at an average delivery time of 55 minutes.

The Retail Daily Minute has been rocketing up the Feedspot charts, so stay informed with Omni Talk's Retail Daily Minute, your source for the latest and most important retail insights.

Luxury retail is not about faster conversion. It is about deeper connection.

At Retail Technology Show 2026 in London, Chris Walton sits down with Will Lockie, Global Digital Director at Noble Panacea, to explore how luxury brands approach digital differently, from storytelling and discovery to personalization and AI.

Will shares why high-consideration products require more investment in education and emotion, how brands should think about AI as a tool for real-time personalization, and why the future of retail lies in creating one-to-one relationships across both digital and physical environments.

He also explains what Western retailers can learn from China’s accelerated commerce model and why execution, not strategy, is where most brands fall short.

Key Topics Covered:

• Why luxury brands invest more in discovery and storytelling

• The role of education and emotion in high-consideration purchases

• Why execution matters more than strategy in digital retail

• How AI will enable real-time, personalized customer experiences

• The shift toward one-to-one relationships in retail

• What Western brands can learn from China’s commerce ecosystem

• Why marketplaces and mobile-first experiences dominate in China

• How brands should rethink their operating models for global markets

Thank you to Vusion for supporting Omni Talk Retail’s live coverage from Retail Technology Show 2026.

#RTS2026 #RetailTechnologyShow #OmniTalkRetail #LuxuryRetail #Ecommerce #DigitalTransformation #CustomerExperience #AIinRetail #RetailInnovation #Vusion

There is no version of modern retail where ESG, sourcing, and quality operate separately anymore.

Live from Retail Technology Show 2026 in London, Chris Walton sits down with Sophie Rycroft, Group ESG, Sourcing & Quality Director at Debenhams Group, to discuss how one of the UK’s largest digital retail groups is aligning sustainability, supply chain transparency, and product quality into a single strategy.

Sophie explains why data is the foundation of everything from ESG reporting to operational decision-making, how Debenhams Group is preparing for digital product passports, and why bringing teams, suppliers, and marketplace partners along the journey is critical to success.

Key Topics Covered:

• Why ESG, sourcing, and quality must be fully aligned in modern retail

• The role of data in driving sustainability and operational decisions

• How Debenhams Group is preparing for digital product passports (DPP)

• Why retailers should pilot DPP now before legislation arrives

• The importance of supply chain visibility and tier mapping

• How to bring internal teams and suppliers into ESG strategy

• Marketplace challenges and how to align partners on compliance

• Why circularity and resale are the next phase of product transparency

Thank you to Vusion for supporting Omni Talk Retail’s live coverage from Retail Technology Show 2026.

#RTS2026 #RetailTechnologyShow #OmniTalkRetail #DebenhamsGroup #ESG #RetailInnovation #Sustainability #SupplyChain #DigitalProductPassport #Vusion

How do you build a retail brand around one of the most emotional, time-sensitive moments in a customer’s life?

Live from Retail Technology Show 2026 in London, Chris Walton connects with Sarah Ashby, Interim CEO & COO of Mamas & Papas, to discuss how the brand is redefining the parenting retail journey through service, timing, and trust.

Sarah explains why winning the first-time parent is everything, how Mamas & Papas supports customers through a highly predictable yet overwhelming journey, and why capturing shoppers before the third trimester is critical to long-term value.

She also shares how the company blends owned brand and curated third-party assortment, adapts its go-to-market strategy across global markets, and builds loyalty through advice, service, and emotional connection.

Key Topics Covered:

• Why the first-time parent is the most valuable customer

• The importance of timing and capturing customers early in pregnancy

• How Mamas & Papas uses service and advice as a competitive advantage

• Blending owned products with curated third-party brands

• The role of stores in delivering trust and guidance

• How international markets shift assortment and go-to-market strategy

• Why baby retail is both predictable and expensive to acquire customers

• Expanding beyond core categories into gifting and lifetime value

Thank you to Vusion for supporting Omni Talk Retail’s live coverage from Retail Technology Show 2026.

#RTS2026 #RetailTechnologyShow #OmniTalkRetail #MamasAndPapas #RetailStrategy #CustomerExperience #RetailInnovation #ParentingJourney #RetailLeadership #Vusion

Live from Retail Technology Show 2026 in London, Omni Talk Retail’s Chris Walton sits down with Katya Denike, Chief Product Officer at Holland & Barrett, to discuss how one of Europe’s leading wellness retailers is using technology, product thinking, and AI to transform the customer experience.

Katya shares why Holland & Barrett brought its mobile app in-house, how it grew from a struggling outsourced platform into a major digital growth driver, and why retailers should own the products that create true competitive advantage.

They also explore how Holland & Barrett organizes product teams across customer, colleague, and partner experiences, why operational technology matters just as much as customer-facing innovation, and how AI is reshaping retail faster than any previous technology wave.

From personalized wellness journeys to internal productivity gains, Katya explains why the next era of retail belongs to companies that think like product builders.

Key Topics Covered:

• Why Holland & Barrett brought its mobile app in-house

• Growing app revenue share from under 5% to 30% of digital sales

• When retailers should build vs. buy technology

• Why product ownership should extend beyond customer-facing tools

• Organizing teams around customer, colleague, and partner experiences

• How AI is changing software development and retail operations

• Personalized wellness recommendations powered by AI

• Why retailers must adapt quickly or risk falling behind

• How product mindset drives both customer and employee innovation

• What the future of AI-powered retail could look like

Thank you to Vusion for supporting Omni Talk Retail’s live coverage from Retail Technology Show 2026, and thank you to our listeners for joining us during the event.

#RTS2026 #RetailTechnologyShow #OmniTalkRetail #HollandAndBarrett #RetailInnovation #AIinRetail #DigitalTransformation #ProductLeadership #WellnessRetail #Vusion

How do you deliver world-class luxury service to millions of annual visitors while preserving exclusivity, personalization, and the magic of in-store retail?

Live from Retail Technology Show 2026 in London, Chris Walton sits down with Mark Blundell, Chief Retail Officer at Harrods, to discuss how one of the world’s most iconic retailers continues to set the standard for customer experience, service, and innovation.

Mark explains how Harrods maintains exceptional standards through customer feedback, leadership presence on the floor, and a relentless commitment to excellence. He also shares why department stores still thrive when built around curation, convenience, and memorable experiences.

Key Topics Covered:

• How Harrods serves millions of visitors while maintaining luxury standards

• Why leadership presence on the shop floor still matters

• Using customer feedback to improve service in real time

• Why department stores still win through curation and experience

• How Harrods approaches personalization for top-tier clients

• Blending human relationships with smart internal systems

• Why Harrods compares itself to hotels and airlines, not retailers

• How Harrods views AI through customer strategy, not hype

• Why the company chooses to be a thoughtful fast follower on AI

• Where AI can improve efficiency behind the scenes

Thank you to Vusion for supporting our coverage from Retail Technology Show 2026.

#RetailTechnologyShow #Harrods #LuxuryRetail #CustomerExperience #RetailInnovation #AI #OmniTalkRetail

How do you scale a luxury brand without losing what made customers love it in the first place?

Live from Retail Technology Show 2026 in London, Chris Walton sits down with Sebastian Picardo, CEO of Monica Vinader, to discuss the future of modern luxury retail.

Sebastian shares lessons from leadership roles at Alexander McQueen, Net-a-Porter, and Burberry, plus what it takes to grow Monica Vinader across the UK, US, and beyond.

Key Topics Covered:

• Why great luxury retail always starts with product

• Balancing quality, affordability, and responsible sourcing

• How founder-led brands scale successfully

• The difference between growing in the UK vs. the US

• Building awareness in competitive global markets

• Why relationships matter as much as product in luxury

• How culture becomes a competitive advantage

• Growing a brand customers genuinely love

Thank you to VusionGroup for supporting our coverage from Retail Technology Show 2026.

#RetailTechnologyShow #LuxuryRetail #BrandBuilding #RetailLeadership #OmniTalkRetail #RetailInnovation

In this week’s Omni Talk Retail Fast Five, recorded live from London and sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, Quorso and Veloq, Chris Walton and special guest Ben Miller of Shoptalk discussed:

1. Walmart expanding its Better Care platform into GLP-1 weight management, connecting pharmacy, telehealth, nutrition, and same-day delivery into one ecosystem (Source)
2. Starbucks launching a beta experience inside ChatGPT to recommend and build drink orders while keeping checkout in its own app (Source)
3. Instacart acquiring global fulfillment platform Instaleap to accelerate international growth and expand its enterprise tech footprint (Source)
4. Walmart unveiling its first Great Value private label redesign in over a decade across 10,000+ items to boost appeal and shopability (Source)
5. Aldi using its U.S. stores to test a new globally scalable, modular store format as it rapidly expands toward 3,200 locations (Source)

There’s all that, plus agentic AI debates, Danny DeVito tattoos, Eddie Murphy Mount Rushmores, favorite Apple products, and the ultimate German food debate.

Music by hooksounds.com

In this Omni Talk Retail episode, recorded live at Retail Technology Show 2026 in London from the Vusion podcast studio, Chris Walton sits down with Helen Dickinson, Chief Executive of the British Retail Consortium, to discuss the biggest policy and economic forces shaping UK retail today.

Helen explains how the BRC is helping retailers navigate inflationary pressure tied to global supply chain disruption, rising energy costs, and mounting regulatory complexity. She also shares why upcoming employment law changes could significantly impact retailers’ ability to offer flexible, local, and entry-level jobs across the UK.

The conversation also explores how retail leaders are approaching AI, why most companies are still in the early innings of transformation, and how the UK may have a unique opportunity to create balanced AI guardrails that protect consumers without slowing innovation.

Key Topics Covered:

• How global conflict is impacting retail supply chains and consumer prices

• Why energy costs remain a major concern for UK retailers

• The Employment Rights Act and what it means for retail labor models

• Protecting flexible, part-time, and entry-level retail jobs

• Why unemployment and workforce participation remain critical issues

• How trade associations help retailers navigate policy change

• Why many retailers are still early in their AI journey

• AI efficiency gains vs true operating model transformation

• The UK’s opportunity to balance AI innovation with consumer protection

Thank you to Vusion for supporting Omni Talk Retail’s live coverage from Retail Technology Show 2026, and thank you to our listeners for joining us during the event.

#RTS2026 #RetailTechnologyShow #OmniTalkRetail #BritishRetailConsortium #UKRetail #AIRegulation #RetailLabor #RetailEconomy #HelenDickinson #Vusion

How do you run a global fashion marketplace serving 18 million active customers across 200 markets while keeping assortment fresh, fulfillment fast, and brand partnerships strong?

Live from Retail Technology Show 2026 in London, Chris Walton sits down with Shazmeen Malik, Partner Brands and Flexible Fulfillment Director at ASOS, to discuss how ASOS is evolving its marketplace model through smarter fulfillment, curated brand growth, and AI-powered merchandising.

Shazmeen explains how ASOS balances wholesale, partner-fulfilled, and ASOS Fulfillment Services models to better serve customers and brand partners around the world.

Key Topics Covered:

• How ASOS manages a global marketplace across 200 markets

• The three fulfillment models powering partner brand growth

• Why flexible fulfillment improves speed, localization, and choice

• How ASOS decides the right model for each brand partner

• Using fulfillment to localize assortments by market and region

• Why multi-brand retail is different from single-brand retail

• How AI will reshape buying and merchandising teams

• Why AI gives merchants more time for creativity and strategy

• How AI can improve product discovery and outfit building

Thank you to Vusion for supporting our coverage from Retail Technology Show 2026.

#RetailTechnologyShow #ASOS #FashionRetail #Marketplace #RetailInnovation #SupplyChain #OmniTalkRetail

In this Omni Talk Retail episode, recorded live at Retail Technology Show 2026 in London from the Vusion podcast studio, Chris Walton sits down with Jamie Kristow, CEO of Cotswold Outdoor Group, to discuss how the company is modernizing specialty outdoor retail through service, store innovation, and retail media.

Jamie shares how Cotswold Outdoor is leveraging its expertise-led store model to help customers shop confidently for premium outdoor gear, while also transforming the in-store experience through new formats, digital screens, and smarter merchandising. He explains how the company improved performance through sharper assortments, stronger availability, and a renewed focus on value.

The conversation also explores what it really takes to launch an in-store retail media network, why stores remain essential for high-consideration purchases, and how AI is reshaping pricing, search, and the future customer journey.

Key Topics Covered:

• Why service and expert advice still matter in specialty retail

• How Cotswold Outdoor created its “store of the future” concept

• Using retail media to engage shoppers and support brand partners

• Reducing SKU complexity while increasing availability and sales

• How sharper pricing strategy improved competitiveness

• The difference between online convenience shoppers and mission-driven store shoppers

• Why outdoor retail requires confidence, fit, and trust

• How AI is changing pricing, search behavior, and customer acquisition

• What retailers must learn as consumers shift away from traditional search

Thank you to Vusion for supporting Omni Talk Retail’s live coverage from Retail Technology Show 2026, and thank you to our listeners for joining us during the event.

#RTS2026 #RetailTechnologyShow #OmniTalkRetail #CotswoldOutdoor #RetailMedia #StoreOfTheFuture #OutdoorRetail #RetailInnovation #AIinRetail #Vusion

Welcome to Omni Talk's Retail Daily Minute, sponsored by Duvo and Mirakl.

In today's Retail Daily Minute, Omni Talk's Chris Walton discusses:

• California's AG releases unredacted documents alleging Amazon strong-armed brands like Levi's and Hanes into pressuring Walmart, Target, and others to raise prices, adding fuel to a multi-front antitrust battle heading to trial in 2027.
• Party City makes a surprise retail comeback inside more than 700 Staples stores nationwide, pairing party supplies with Staples' print and marketing services in a smart asset-light play for the bankrupt brand's IP.
• An AI bot named Luna opens and operates Andon Market in San Francisco, i.e. hiring staff, choosing inventory, and running checkout, and offering an early, provocative glimpse at fully agentic retail in the wild.

The Retail Daily Minute has been rocketing up the Feedspot charts, so stay informed with Omni Talk's Retail Daily Minute, your source for the latest and most important retail insights.

In this Retail Technology Spotlight episode, Armen Mkrtchyan, CEO and co-founder of Extuitive, joins Omni Talk to tackle one of the oldest problems in advertising and to show how AI is finally cracking it.

John Wanamaker famously said, "Half of my ads don't work. I just don't know which half." Nearly 200 years later, that problem hasn't gone away. It's actually gotten worse. Armen breaks down how Extuitive's AD Intelligence Engine uses a fusion of real consumer panel data (150,000 people, complete with purchase receipts) and brand-specific platform history to predict which ads will perform before you spend a single dollar launching them.

If you're a retailer or brand marketer trying to make your ad spend work harder in a world drowning in AI-generated content, this episode is for you.

🔑 Topics covered:

Why AI-generated personas push everyone toward the mean, and why that's a problem

How Extuitive's fusion model combines real consumer data with brand-specific ad history

The pre-validation approach: submit 200 ads, launch only the 65 that will actually work

How to optimize for awareness vs. conversion depending on your campaign goals

What you need (6 months of ad history, ~250 ads) to get started

🎧 Don't forget to like, comment, and subscribe for more retail tech insights!

#retailtech #digitaladvertising #retailmarketing #adspend #predictiveanalytics #omnitalk #retailai #contentmarketing #ROAS #retailpodcast #brandmarketing #Extuitive #metatiktokads #retailtechnology

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Welcome to Omni Talk's Retail Daily Minute, sponsored by Duvo and Mirakl.

In today's Retail Daily Minute, Omni Talk's Chris Walton discusses:

• Walmart is piloting store-based fulfillment of third-party marketplace orders in Dallas, using AI to route shipments and cut delivery windows from one to two days down to as little as three hours.
• Home Depot is exploring a $157 million, 414,000-square-foot distribution center in Yaphank, New York, designed to deliver big and bulky goods like lumber and building materials on a same-day and next-day basis to Long Island residents and construction companies.
• Dairy Queen is expanding its Presto Voice AI drive-thru pilot to franchise stores across the U.S., following a successful initial corporate deployment that shortened wait times and freed staff for higher-value tasks.

The Retail Daily Minute has been rocketing up the Feedspot charts, so stay informed with Omni Talk's Retail Daily Minute, your source for the latest and most important retail insights.

Welcome to Omni Talk's Retail Daily Minute, sponsored by Duvo and Mirakl.

In today's Retail Daily Minute, Omni Talk's Chris Walton discusses:

• Walmart expands its Better Care Services platform with five new virtual care and nutrition partners, positioning itself to own the full GLP-1 customer journey, across its nearly 4,600-pharmacy footprint.
• Aldi pilots a new globally unified, modularly adaptable store format in the U.S., the culmination of a 14-year collaboration with Landini Associates, timed to support one of the most aggressive retail expansion runs in the grocer's history.
• Uber Eats launches in-app courier-assisted returns, targeting one of retail's most persistent pain points.

The Retail Daily Minute has been rocketing up the Feedspot charts, so stay informed with Omni Talk's Retail Daily Minute, your source for the latest and most important retail insights.

This Omni Talk Retail Fast Five Lightning Round segment closes out the show with rapid-fire questions on pop culture, personal stories, and unexpected hot takes.

Chris Walton, Jennifer Meyers, and John Benson debate Team Alex Cooper vs. Team Alex Earle, share strange DoorDash experiences, discuss the Little House on the Prairie reboot, and weigh in on the Boston Marathon.

⏩ Tune in for the full episode here.

#LightningRound #AlexCooper #AlexEarle #DoorDash #LittleHouseOnThePrairie #BostonMarathon #PopCulture #RetailFastFive #OmniTalk #RetailNews

This Omni Talk Retail Fast Five segment explores reports that Old Navy may launch a new standalone concept called Old Navy Sport focused on affordable activewear.

Chris Walton, Jennifer Meyers, and John Benson debate whether Old Navy can carve out space in the crowded athleisure market and if Gap Inc. can balance Old Navy Sport with Athleta.

⏩ Tune in for the full episode here.

#OldNavy #GapInc #Athleisure #Activewear #RetailExpansion #ApparelIndustry #ConsumerTrends #FashionRetail #OmniTalk #RetailNews

This Omni Talk Retail Fast Five segment explores Dollar General’s rollout of AI-powered in-store audio advertising to thousands of locations nationwide.

Chris Walton, Jennifer Meyers, and John Benson discuss whether in-store audio could become the next major retail media channel or simply annoy shoppers. They also examine how AI is changing the way retailers monetize store traffic.

⏩ Tune in for the full episode here.

#DollarGeneral #RetailMedia #AIAdvertising #ArtificialIntelligence #RetailTechnology #ShopperMarketing #InStoreAudio #OmniTalk #RetailNews #BusinessTrends

This Omni Talk Retail Fast Five segment explores Burger King’s nationwide hiring push and the momentum behind its Reclaim the Flame turnaround plan.

Chris Walton, Jennifer Meyers, and John Benson discuss how leadership, remodels, operational upgrades, and franchise investments are helping Burger King regain relevance in the competitive QSR market.

⏩ Tune in for the full episode here.

#BurgerKing #ReclaimTheFlame #FastFood #QSR #RestaurantIndustry #FranchiseGrowth #TomCurtis #OmniTalk #BusinessNews #RetailTrends

This Omni Talk Retail Fast Five segment explores Starbucks’ latest turnaround moves, including new store designs, employee bonuses, expanded tipping, and weekly pay.

Chris Walton, Jennifer Meyers, and John Benson analyze whether Starbucks is successfully restoring its brand while balancing café culture, mobile ordering, and drive-thru convenience. They also debate if happier employees can lead to happier customers.

⏩ Tune in for the full episode here.

#Starbucks #BrianNiccol #CoffeeIndustry #CustomerExperience #EmployeeExperience #RetailStrategy #OmniTalk #RetailNews #BusinessNews #FastFive

This Omni Talk Retail Fast Five segment explores Amazon CEO Andy Jassy’s latest shareholder letter and how the company is evolving beyond ecommerce into an AI and infrastructure powerhouse.

Chris Walton, Jennifer Meyers, and John Benson discuss Amazon’s bets on robotics, logistics, cloud computing, and artificial intelligence while debating whether Amazon should still be considered a retailer at all.

⏩ Tune in for the full episode here.

#Amazon #AndyJassy #AmazonAI #RetailInnovation #RetailStrategy #Ecommerce #AWS #Logistics #OmniTalk #RetailNews

Welcome to Omni Talk's Retail Daily Minute, sponsored by Duvo and Mirakl.

In today's Retail Daily Minute, Omni Talk's Chris Walton discusses:

• Walmart announces a sweeping redesign of its Great Value private label brand, refreshing packaging across nearly 10,000 items for the first time in over a decade, starting with salty snacks.
• Albertsons posts anemic Q4 comps of under 1% and a $480 million net loss, as IRA-driven pharmacy headwinds and a $600 million opioid settlement charge weigh heavily on results.
• Starbucks launches a beta ChatGPT integration for conversational beverage discovery, joining Walmart, Target, Sephora, and others in embedding commerce directly into next-generation AI platforms.

The Retail Daily Minute has been rocketing up the Feedspot charts, so stay informed with Omni Talk's Retail Daily Minute, your source for the latest and most important retail insights.

In this week's Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, Quorso and Veloq, Chris and special guests Jennifer Meyers and John Benson of the A&M Consumer and Retail Group discussed:

• Amazon CEO Andy Jassy's sweeping 2026 annual letter to shareholders, covering robotics, drone delivery, satellite broadband, and AI as infrastructure (Source)
• Starbucks unveiling new "uplifted" store designs in Chicago while rolling out barista bonuses, expanded tipping, and weekly pay (Source)
• Burger King launching a nationwide hiring push for 60,000 new team members on the back of its Reclaim the Flame turnaround (Source)
• Dollar General partnering with QSIC to roll out AI-powered in-store audio to 6,000 stores across 48 states (Source)
• Old Navy reportedly developing a new freestanding athleisure format called Old Navy Sport (Source)

There's all that, plus Jack in the Box tacos, the most dramatic DoorDash order in the history of dating, and the question that divided the entire show: Are you Team Alex with an E or with an I?

Music by hooksounds.com

Welcome to Omni Talk's Retail Daily Minute, sponsored by Duvo and Mirakl.

In today's Retail Daily Minute, Omni Talk's Chris Walton discusses:

• Instacart acquires international retail tech platform Instaleap, gaining grocery fulfillment technology and retailer relationships across nearly 30 countries to accelerate its global enterprise expansion.
• David's Bridal joins Shopify's Agentic Storefronts program, integrating its product assortment into ChatGPT and Microsoft Copilot while auditing its catalog to optimize for AI-driven discovery.
• GameStop launches Power Packs, a digital trading card platform offering collectors PSA-graded physical cards stored in the PSA Vault, as collectibles now represent roughly a third of the retailer's total revenue.

The Retail Daily Minute has been rocketing up the Feedspot charts, so stay informed with Omni Talk's Retail Daily Minute, your source for the latest and most important retail insights.

Welcome to Omni Talk's Retail Daily Minute, sponsored by Duvo and Mirakl.

In today's Retail Daily Minute, Omni Talk's Chris Walton discusses:

• Inflation surged to its highest level since 2022 in March, driven by a 21.2% spike in gasoline prices tied to the Iran war, while consumer sentiment plunged to its lowest recorded level since data collection began in 1952.
• 7-Eleven plans to close 645 North American convenience stores in fiscal 2026, marking the fifth consecutive year of net store closures as the company eyes a 2027 IPO.
• Dollar General is partnering with Qsic to deploy an AI-enabled in-store audio network across approximately 6,000 stores, doubling its audio footprint to 12,000 locations and expanding its DG Media Network with targeted, POS-integrated audio ads.

The Retail Daily Minute has been rocketing up the Feedspot charts, so stay informed with Omni Talk's Retail Daily Minute, your source for the latest and most important retail insights.

Welcome to Omni Talk's Retail Daily Minute, sponsored by Duvo and Mirakl.

In today's Retail Daily Minute, Omni Talk's Chris Walton discusses:

• Starbucks unveils one of its first "uplifted" Chicago stores under its Back to Starbucks restructuring plan, bringing back leather couches, cozy décor, and the third-place experience the brand was built on.
• Ahold Delhaize USA and Fiserv expand their pay-by-bank pilot broadly across The Giant Company, Giant Food, and Stop & Shop's digital platforms, as grocers race to reduce card interchange fees and deepen first-party financial data relationships.
• Edibles.com, the hemp-derived THC platform from Edible Brands, opens its first brick-and-mortar flagship in Atlanta with a concierge service model built around consumer education and responsible category growth.

The Retail Daily Minute has been rocketing up the Feedspot charts, so stay informed with Omni Talk's Retail Daily Minute, your source for the latest and most important retail insights.

This Lightning Round segment of the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, Quorso, and Veloq, closes out the show with rapid-fire questions for guest host Laura Kennedy.

Chris Walton and Laura Kennedy cover everything from Indianapolis fun facts and Kurt Vonnegut to the most rewatchable movies like The Sting and Jaws.

⏩ Tune in for the full episode here.

#LightningRound, #Indianapolis, #KurtVonnegut, #TheSting, #Jaws, #MovieClassics, #RetailFastFive, #OmniTalk, #PopCulture, #Rewatchables

This Omni Talk Retail Fast Five segment explores Carrefour Israel’s $50 million deal to deploy 4,000 smart carts with Cust2Mate.

Chris Walton and Laura Kennedy discuss whether this is the proof point the smart cart industry has been waiting for or if it’s simply a new vehicle for retail media and couponing.

They also debate the long-term ROI of AI-powered carts in the grocery aisle.

⏩ Tune in for the full episode here.

#Carrefour, #SmartCarts, #RetailMedia, #GroceryTech, #RetailInnovation, #Cust2Mate, #OmniTalk, #InstoreTech, #AI, #RetailOperations

This Omni Talk Retail Fast Five segment explores the "going concern" warning issued by QVC Group as it grapples with $6.6 billion in debt.

Chris Walton and Laura Kennedy analyze the staggering decline from $15 billion to $10 billion in sales and a shrinking active customer base.

They also debate whether the traditional home shopping model is fundamentally broken or if a pivot to live commerce can save it.

⏩ Tune in for the full episode here.

#QVC, #HSN, #RetailAnalysis, #HomeShopping, #LiveCommerce, #RetailTrends, #OmniTalk, #BusinessNews

This Omni Talk Retail Fast Five segment explores Carrefour becoming the first major European retailer to offer grocery shopping directly through ChatGPT.

Chris Walton and Laura Kennedy breakdown the "agentic shopping" experience and whether consumers actually want to build grocery baskets inside a chatbot.

They also debate if the current interface is too high-friction to become the future of e-commerce.

⏩ Tune in for the full episode here.

#Carrefour, #ChatGPT, #AIinRetail, #GroceryEcommerce, #ConversationalCommerce, #RetailTech, #OmniTalk, #OpenAI, #DigitalTransformation, #GroceryNews

This Omni Talk Retail Fast Five segment explores Aerie’s bold decision to ban AI-generated bodies and people from its marketing.

Chris Walton and Laura Kennedy discuss the impact of brand trust in an era where consumers think "everything is fake."

They also debate whether authenticity like this is a sustainable competitive moat or if retailers will eventually cave to the cost-saving temptations of AI.

⏩ Tune in for the full episode here.

#Aerie, #PamelaAnderson, #AerieReal, #AIinMarketing, #RetailBranding, #Authenticity, #OmniTalk, #FashionRetail, #GenerativeAI, #BrandTrust

This Omni Talk Retail Fast Five segment explores Bed Bath & Beyond’s acquisition of The Container Store for $150 million.

Chris Walton and Laura Kennedy break down whether these two bankrupt-adjacent brands can find a new future together by leveraging premium physical real estate.

They also debate if this move allows Bed Bath & Beyond to carry high-end brands that Walmart and Target simply cannot reach.

⏩ Tune in for the full episode here.

#BedBathAndBeyond #TheContainerStore #RetailMergers #HomeGoods #RetailStrategy #PhysicalRetail #OmniTalk

In this 5 Insightful Minutes episode, Jeremy Levine, Senior Director at Alvarez and Marsal's Consumer and Retail Group, joins Omni Talk to break down the tactics traditional regional grocers need to master fresh operations (and win) over the next decade.

From the protein consumption gap to the hourly rhythm of a deli department, Jeremy shares what makes fresh so hard to get right and exactly what good actually looks like. If you run a grocery business, manage a fresh department, or advise retailers, this episode is a must-listen.

🔑 Topics covered:

• Why fresh departments are having a moment, and what's driving it
• The protein gap: Americans consume 12 billion fewer grams daily than they should
• Why fresh is a defensive moat for traditional regional grocers
• The four pillars of fresh excellence: talent, process, scheduling, and HQ-store alignment
• Why scheduling is the one thing a grocery CEO should fix first thing Monday morning

To read Jeremy and his team's report on how to master fresh operations, click here.

🎧 Don't forget to like, comment, and subscribe for more retail tech insights!

#groceryretail #freshfood #regionalgrocer #retailstrategy #omnitalk #groceryoperations #freshoperations #retailpodcast #supplychain #groceryceo

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