263: How to Benefit From Conflict, with Susan Gerke

Coaching for Leaders

Susan Gerke: Teams Expert

Susan Gerke is the president of Gerke Consulting & Development. She has worked with global teams and has certified facilitators around the world to deliver management, leadership, and team offerings. Susan is co-creator of GO Team, a training suite for organizations to power team performance.

Key Points
  • 20% of our workday is spent resolving conflict
  • AIM Frame:
    1. What happened?
    2. What’s the goal?
    3. What options are there to move forward?
  • Solve conflicts outside of email
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More description
Susan Gerke: Teams Expert

Susan Gerke is the president of Gerke Consulting & Development. She has worked with global teams and has certified facilitators around the world to deliver management, leadership, and team offerings. Susan is co-creator of GO Team, a training suite for organizations to power team performance.

Key Points
  • 20% of our workday is spent resolving conflict
  • AIM Frame:
    1. What happened?
    2. What’s the goal?
    3. What options are there to move forward?
  • Solve conflicts outside of email
Resources Mentioned Related Episodes Discover More

Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

2016-09-19 43 min
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