Do Good To Lead Well with Craig Dowden

Is the traditional office becoming a thing of the past? In this episode, we sit down with Nick Bloom, Stanford professor and LinkedIn’s Top Voice on Remote Work, to uncover the transformative shifts in our work models that accelerated throughout the pandemic. With two decades of research behind him, Nick provides an in-depth look at how technology has revolutionized remote and hybrid work environments. We explore the rising popularity of hybrid work models, the slowdown of the return-to-office movement, and practical advice for executives and managers navigating this new terrain.

Discover how different organizations are uniquely adapting to remote work, from consulting firms to call centers. Nick shares valuable insights on how to balance flexibility with performance and the profound benefits of remote work. We dive into the importance of tailored approaches based on job nature and organizational needs, offering crucial recommendations for both startups and larger companies who are embracing or considering hybrid models. Furthermore, we discuss the challenges of managing hybrid and fully remote teams, and the impact of these models on diversity, equity, and inclusion (DEI) initiatives.

We close out the episode discussing mental health, employee retention, and the economic reshaping due to the "donut effect.” Join us for an enlightening conversation and stay ahead of the curve in the evolving landscape of the future world.

What You’ll Learn:

• The balance between flexibility and performance

• How to tailor hybrid work for various roles and organizations

• The benefits of remote work that equate to an 8% pay raise

• Strategies for integrating successful remote work practices into your organization

• The crucial role of choice and flexibility for mental health

• Solving the mystery of remote onboarding

• The ongoing shifts in workforce dynamics and hiring practices

Podcast Timestamps:

(00:03) - Leading Remote and Hybrid Teams

(10:29) - The Future of Hybrid Work Arrangements

(17:04) - Remote Work Benefits and Considerations

(20:28) - Strategies for Remote Work Integration

(33:06) - Remote Work – Impacts on DEI and Productivity

(43:40) - Mental Health and Remote Onboarding

(52:00) – The Future of (Remote) Work

More of Nick:

Nick Bloom is a professor in the Department of Economics and, by courtesy, at the Stanford Graduate School of Business. He co-directs the Productivity, Innovation and Entrepreneurship program at the National Bureau of Economic Research (NBER) and is a fellow at both the Centre for Economic Performance and the Stanford Institute for Economic Policy Research. Bloom's research focuses on management practices, working with McKinsey & Company and Accenture to gather extensive data and conduct management experiments, and he has extensively studied the impacts of large uncertainty shocks on the U.S. economy. He lives on the Stanford campus with his wife and three children, maintaining a multi-lingual household influenced by his London roots and his Scottish wife.

LinkedIn: https://www.linkedin.com/in/nick-bloom-86b79510b/

Key Topics Discussed:

Remote Work, Hybrid Work, Nick Bloom, Future of Work, Technology Advancements, Managing Work,  Job Satisfaction, Employee Retention, Inclusion, Mental Health, Onboarding, Hiring Practices, Work Dynamics, Productivity, Flexibility, Connectivity

More of Do Good to Lead Well:

Website: https://craigdowden.com/
LinkedIn: https://www.linkedin.com/in/craigdowden/

Have you ever started down a conversational pathway and wish you could turn around and exit stage right? Despite our good intentions, we can find ourselves knee-deep in a complex and challenging situation. Our ‘Speak-First, Think-Later’ culture amplifies the potential risk.

Join me in this month’s solo episode as I unveil a simple yet powerful three-step process, borrowed from an unlikely source—the comedian Craig Ferguson. We probe the depths of when to speak, what to share, and who should deliver the message, turning your communication into a deliberate and effective tool. Discover how asking ourselves these critical questions before speaking can steer us away from potential conversational pitfalls and guide us toward more meaningful interactions.

What You’ll Learn:

• A 3-step reflection process to guide if and how you contribute to crucial conversations

• The importance of asking why you are sharing this message

• The role of timing in effective communication

• Being strategic about the messenger

Podcast Timestamps:

(00:00) Introduction

(01:55) The Importance of Effective Communication

(02:22) Introducing Craig Ferguson's Three-Step Process

(03:25) Question 1: Does This Need to Be Said?

(05:52) Question 2: Does This Need to Be Said by Me?

(09:02) Question 3: Does This Need to Be Said by Me Now?

(10:30) Applying the Three-Step Process in Real Life

(14:16) Conclusion

Key Topics Discussed:

Meaningful Connection, Communication, Open-ended Questions, Self-reflection, Managing Relationships, Navigating Conflict, Emotional Intelligence, Craig Ferguson, Timing, Effective Communication, Actionable Tips, Personal Development

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

Welcome back to the Do Good to Lead Well podcast, where the art and science of communication takes center stage. Join us as we engage with Stanford professor and communication maestro, Matt Abrahams, discussing the secrets unveiled in his best-selling book "Think Faster, Talk Smarter." From the power of open-ended questions to the finesse required for a graceful exit from a conversation, we cover it all and ensure that you walk away with skills that transcend the ordinary, transforming every interaction into a moment of engaging connection. Through a combination of science, neuroscience and applied practice, Matt brings a wealth of knowledge that will sharpen your ability to communicate.

This episode isn't just about mastering the high-stakes world of spontaneous dialogue; it's about the nuances of everyday interactions. Listen in as we explore the underestimated skill of small talk, revealing how to navigate social exchanges with confidence and purpose. Discover the importance of asking open-ended questions, learn the art of exiting conversations without awkwardness, and appreciate the power of listening—skills that transform small talk from a dreaded chore into an opportunity for meaningful connections. Whether you're remote or face-to-face, we've got tips to help you communicate more effectively and engage listeners with greater equity and impact.

Finally, we dive into the soft skills that often go unnoticed but can significantly influence our interactions. Unpack the strengths of introversion and how humor and cultural understanding play pivotal roles in effective communication. We also examine the evolving landscape of digital communication, including the strategic use of emojis and the importance of feedback in building a culture of open dialogue. 

This episode promises to equip you with the tools necessary for becoming a more empathetic and impactful communicator in your personal and professional lives. Tune in, subscribe, and join us on this transformative journey to elevate your communication prowess.

What You’ll Learn:

• How to Conquer the Fear of Impromptu Speaking

• The Strategic Art of Small Talk

• Hybrid Communication: Best Practices

• The Strengths of Introverts for Effective Communication

• Navigating Cultural Nuances

• Using Humor to Create Connection

• Why Empathy is the Key Ingredient to Navigate Conflict

• The Perils and Promise of Emojis

• Effective Feedback Techniques

• Improving Our Communication Is A Lifelong Journey

Podcast Timestamps:

(00:00) – The Power and Promise of Effective Communication

(10:33) - Mastering Small Talk and Impromptu Communication

(17:40) – Equity and Engagement in Communication

(23:24) - Leveraging Lessons from Introversion, Humor, and Cultural Awareness to Elevate Your Impact

(31:55) – Communication Secrets for Navigating Conflict

(45:21) - Effective Use of Emojis and Feedback to Enhance Connection

Key Topics Discussed:

Communication Skills, Small Talk, Hybrid Communication, Humor, Conflict Management, Emojis, Feedback, Virtual Communication, Managing Anxiety, Public Speaking, Active Listening, Empathy, Radical Candor, Improvisation

More of Matt Abrahams:

Matt Abrahams is a renowned expert in communication, celebrated for his dynamic roles as a Stanford University lecturer, author, and podcast host. He teaches strategic communication at Stanford's Graduate School of Business, where he received the prestigious Alumni Teaching Award. As a sought-after keynote speaker and communication consultant, Matt has coached presenters for high-stakes events such as IPO roadshows, TED Talks, and World Economic Forum presentations. He hosts the award-winning podcast "Think Fast, Talk Smart" and has authored books like "Think Faster, Talk Smarter" and "Speaking Up without Freaking Out," which offer practical strategies for confident and effective communication.

Website: https://mattabrahams.com/

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

Ever wrestled with the relentless voice in your head that magnifies every slip-up and whispers doubts at the worst possible moments? I had the privilege of sitting down with Ethan Kross, an acclaimed authority on controlling the conscious mind and the inner mechanisms that govern our self-talk. Together, we dissect the phenomenon of ‘chatter’, those pesky negative thought loops that can ambush our emotional equilibrium. With a blend of personal insights and evidence-based strategies, this episode will you with the arsenal you need to tame these internal foes and lead a more poised, positive life

We start by dissecting some common misunderstandings, shedding light on the importance of balancing emotional expression with solution-focused problem-solving when engaging with our own or other’s personal or professional challenges. Also, learn how to navigate the intricate dance of giving and receiving support with the finesse that builds true connections and effective leadership. 

Next, we delve into the advent of the digital age, which has woven social media so intimately into our lives that it’s become a double-edged sword; capable of slicing through our confidence or defending our sense of community. Later in our conversation, we navigate the intricacies of how these platforms can amplify our internal chatter or, conversely, serve as lifelines of support and understanding. 

Finally, we explore the transformative role of your environment on your mental chatter as we discuss how external factors can become critical allies in your quest for tranquility. From the calming influence of nature to the orderliness of your living and working space, discover how your surroundings can contribute to a more harmonious inner life. Join us for this immersive episode and leave feeling empowered to optimize the emotional tools at your disposal for a life with less chatter and more clarity.

What You’ll Learn:

• The link between emotional and social pain

• The pros and cons of social media in managing our inner monologue

• The transformative role of rituals and structured behavior in managing our chatter

• How to give and receive emotional support

• The answers lie within – why we hold the key to our chatter

Podcast Timestamps:

(00:00) – An Introduction to Chatter

(14:15) - Understanding the Impact of Social Media

(25:45) – The Power of Rituals

(30:01) – How to Effectively Give and Receive Support

(33:07) – Our Environment Shapes Our Chatter

(44:51) –On the Importance of Negative Emotions and the Perils of Toxic Positivity

Key Topics Discussed:

Self-Leadership, Self-Awareness, Negative Thought Spirals, Emotional Well-Being, Rituals, Emotional Expression, Inner Critic, Self-Talk, Mental Mastery, Emotional Intelligence, Emotional Mastery, Resilience, Personal Growth

More of Ethan:

Ethan Kross is a renowned expert on controlling the conscious mind, an award-winning professor, and a bestselling author at the University of Michigan’s top-ranked Psychology Department and Ross School of Business. He investigates how self-talk impacts health, performance, decisions, and relationships. Born and raised in Brooklyn, he graduated magna cum laude from the University of Pennsylvania and earned his PhD in Psychology from Columbia University, followed by a postdoctoral fellowship in social-affective neuroscience. Kross's research is widely published and has garnered significant media attention. He is the author of the national bestseller "Chatter: The Voice in Our Head, Why it Matters and How to Harness It," and resides in Ann Arbor with his family.

LinkedIn: https://www.linkedin.com/in/ekross/ 

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

Ever wonder what it takes to create a company culture that not only endures but thrives? Unlock the secrets as Dan Turner, the visionary CEO of Xperigo, pulls back the curtain on fostering a workplace where Mondays are the new Fridays. Throughout our enlightening conversation, Dan shares the ins and outs of nurturing core values that resonate at every level of the organization. He takes us on a tour from the early days of shaping Xperigo’s cultural identity to the present, where recognition systems and performance reviews are steeped in core values and principles. It’s a masterclass in making every employee an indispensable part of the company’s cultural journey.

The episode is filled with strategies for authentically engaging with your team, from heartfelt meet and greets with new hires to championing a culture of support and recognition that turns workplace challenges into opportunities. 

As we cast our gaze to the horizon, Dan reflects on the monumental shift in leadership and corporate ethos over the recent decade. The conversation turns to how the pandemic has catalyzed a departure from archaic command-and-control models towards embracing a more empathetic and trust-centric leadership style. Dan’s experiences and forward-thinking exemplify how a culture of care and authenticity doesn’t just elevate a business—it elevates everyone who comes into contact with it; both inside and outside of the organization. Join us and discover how these cultural shifts can lead to a future where business success and personal fulfillment are not mutually exclusive but interwoven threads of the same fabric.

What You’ll Learn:

• The Essence of a Purpose-Driven Culture

• Practical Steps to Embedding Purpose

• Creating Recognition Systems that Reinforce Core Values

• Consistent Communication: The Key to Community Building

• Culture Drives Peak Performance

• How to Lead with Authenticity and Vulnerability

• Sustaining Culture Wherever You Are

• Embracing Change and Continuous Learning

Podcast Timestamps:

(00:00) The Secrets of an Award-Winning Culture – Practical Insights to Drive Exceptional Engagement

(11:27) Never Stop Learning – The Role of Continuous Improvement to Sustain Excellence.

(20:37) The Power of Employee Feedback

(25:13) Vulnerability and Authenticity – A Dynamic Duo for Leadership Success

(27:51) Nice Guys Don’t Finish Last in Business – They Win the Race

(34:47) How Far Can We Take This? Keep Pushing to Challenge Yourself and Your Team

More of Dan:

Dan Turner is the esteemed President and CEO of Xperigo, a premier provider of customer experience management services in the automotive industry. With over three decades of experience, Dan has honed his skills in strategic planning, business development, and fostering invaluable partnerships. Under his visionary leadership, Xperigo has flourished, earning accolades such as Shell Mobility Partner of the Year and Canada's Most Admired Corporate Culture award, a remarkable achievement reflective of Dan's commitment to excellence. Beyond his professional prowess, Dan is revered for his dedication to cultivating a workplace culture marked by collaboration, empowerment, and continuous improvement, making Xperigo a standout choice for top talent and industry recognition.

LinkedIn: https://www.linkedin.com/in/turnerdan/?originalSubdomain=ca

Key Topics Discussed

Purpose-Driven Culture, Resilience, Employee Recognition, Award-Winning Corporate Culture, Leadership, Empathy, Trust, Fostering Employee Voice, The Power of Vulnerability, Caring Culture

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

This is the inspiring story of Dan Turner, CEO of Xperigo, a company that has been recognized multiple times as being one of Canada’s Most Admired Corporate Cultures. In the first part of this special two- part series, we unpack Dan’s improbable journey from tow truck driver to CEO. It shines a light on the grit, gumption, and the audacious goals that can lead any determined individual from the roadside to the corner office. Dan opens up about the role models that sparked his ambition and the confidence that grew from each small win, providing a blueprint for anyone ready to take the wheel of their career and steer it towards success.

Dan and I dig into the parallels between the leadership qualities forged in the competitive fires of high school sports and how those skills translate seamlessly into guiding teams in a business setting. This episode is a playbook for dreaming big, crafting a winning strategy, and maintaining momentum in the darkest times. Together, we dissect the attributes that propel an individual from the starting line to the finish line, emphasizing the resilience that turns setbacks into setups for greater achievements.

We wrap up our conversation with a candid look at the risks that lead to the greatest rewards and immerse ourselves in how to navigate the choppy waters of leadership during crisis. Our exchange sheds light on the value of authenticity, adaptability and the strength found in teamwork. Dan’s journey is not just a testament to his own success, but a beacon for those yearning to unleash their potential and make the climb from the ground floor to the C-suite.

What You’ll Learn:

• The power of role models

• Why setting small goals is key to achieving big wins

• The mindset needed to overcome self-doubt and set audacious goals

• The role confidence plays in taking risks

• How to celebrate small victories and build unshakable confidence

• The parallels between sports leadership and building a peak performance company

• The importance of adaptability and authenticity in navigating a company through challenging times

Podcast Timestamps:

(00:00) - From Tow Truck Driver to CEO

(08:39) - Celebrating Wins and Building Confidence

(15:18) - Overcoming Setbacks and Finding Motivation

(20:44) - The Power of Leadership and Teamwork

(30:29) - Setting and Achieving Big, Hairy, Audacious Goals (BHAGs)

(39:58) - Taking Big Chances for Big Success

(48:24) – Navigating Crisis Leadership

(52:30) - Embracing Authentic Leadership

More of Dan:

Dan Turner is the esteemed President and CEO of Xperigo, a premier provider of customer experience management services in the automotive industry. With over three decades of experience, Dan has honed his skills in strategic planning, business development, and fostering invaluable partnerships. Under his visionary leadership, Xperigo has flourished, earning accolades such as Shell Mobility Partner of the Year and Canada's Most Admired Corporate Culture award, a remarkable achievement reflective of Dan's commitment to excellence. Beyond his professional prowess, Dan is revered for his dedication to cultivating a workplace culture marked by collaboration, empowerment, and continuous improvement, making Xperigo a standout choice for top talent and industry recognition.

LinkedIn: https://www.linkedin.com/in/turnerdan/?originalSubdomain=ca

Key Topics Discussed:

CEO Mindset, Success, Self-Belief, Grit, Teamwork, Big Goals, Self-Motivation, Navigating Setbacks, Authentic Leadership, Adaptability, Empowerment, Collaboration, Confidence, Resilience, Growth, Overcome Obstacles

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

Today Craig shares valuable insights on mastering our emotions. Emphasizing the importance of understanding emotions as data points, the conversation reveals how emotions, both positive and negative, play a crucial role in our lives by providing essential information about our state of well-being. Craig introduces the concept of 'Affective Labeling' as a powerful strategy for emotionally engaging challenges. He references a study from UCLA involving participants with a phobia of spiders to demonstrate how precisely labeling emotions can significantly reduce stress responses and facilitate closer engagement with fear-inducing situations. The episode underscores the importance of acknowledging and precisely labeling emotions to process them effectively and act constructively, offering listeners a practical approach to better handle their emotional well-being in personal and professional contexts.

What You’ll Learn:

• Affective labeling provides an action plan for addressing emotions. By accurately identifying how you feel, you can determine appropriate steps to align your emotions with your desired state.

• Participants who labeled their emotions more precisely in a study experienced lower stress responses and engaged in more approach behaviors.

• Avoiding or suppressing negative emotions can lead to increased intensity and difficulty in managing them.

Podcast Timestamps:

(00:00) Introduction

(00:35) A Big Thanks to You

(00:58) Mastering Emotions in Today's World

(01:34) Understanding the Value of Emotions

(05:35) The Power of Emotional Labeling

(06:03) UCLA’s Spider Phobia Experiment

(13:03) Applying Emotional Insights to Leadership and Personal Growth

(17:42) Conclusion

Key Topics Discussed:

Affective Labeling in Emotions, Fears, Stress Response and Management, Emotional Awareness, Constructive Approach Behaviors, Positivity, Negativity

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

Have you ever been interested in the field of positive psychology and coaching? Tune into this engaging episode for a captivating journey on the subject with Robert Biswas-Diener, a globally recognized thought leader and researcher. Listen in as Robert shares his extraordinary path, one paved by a childhood shaped by his parents who were top psychologists, to becoming a pioneer in coaching research and practice. His insights challenge us to reconsider our assumptions and approach leadership and life with a renewed perspective. This episode explores the transformative power of coaching and the intricate dance between empathy, questioning, and personal growth.

As we unravel the elements of effective coaching, Robert and I dissect the nuanced art of asking great questions. Learn how to cultivate patience and reflection in decision-making, harness the power of a coaching mindset, and empower the people you care about most at work and at home to find their own solutions. Discover why embracing uncertainty and fostering intellectual humility are the hallmarks of exceptional coaching and leadership. If you’re grappling with imposter syndrome, this discussion offers unconventional insights, including strategies to forge a positive self-view while also recognizing the value and necessity of self-doubt. 

Wrapping up this enlightening episode, we delve into the ethical landscape of coaching within organizations, highlighting the vital role of confidentiality. The conversation also presents strengths-based and resilience-building strategies, providing a roadmap for fostering well-being and performance. 

Whether you’re a seasoned coach, a burgeoning or experienced leader, or simply passionate about personal development, this episode promises to leave you with profound insights and actionable knowledge to elevate your coaching skills and enrich your leadership journey. 

What You’ll Learn:

• Provocative reflections on the ‘conventional wisdom’ of coaching

• The role of intellectual humility in coaching and leadership

• The art of asking the right questions

• The balance of empathy in coaching

• Strategies to combat imposter syndrome

• Navigating the ethical landscape of coaching within organizations

• Why you hold the key to building personal resilience

Podcast Timestamps:

(00:00) - Positive Psychology and Coaching Insights

(09:10) - Elevating our Coaching Practices

(16:36) – Effective Coaching and Asking the Right Questions

(30:08) - Navigating Misconceptions About Empathy and Happiness

(41:24) - Strengths-Based Interventions

(45:12) - Ethical Considerations in Coaching

(51:16) – The Future of Positive Psychology

Key Topics Discussed:

Coaching, Leadership, Personal Growth, Positive Psychology, Intellectual Humility, Empathy, Resilience, Effective Coaching, Coaching Practice, Coaching Mindset, Ethical Coaching, Strengths-Based Interventions, Reflection, Professional Development

More of Robert:

Dr. Robert Biswas-Diener is a well-being researcher and is highly sought-after as a keynote speaker and trainer. He has published over 70 academic articles and chapters on happiness and other positive topics. His research interests include wellbeing, hospitality, leadership, social support, culture, and education. He is also the author of 8 books including the New York Times Bestseller, The Upside of Your Dark Side (2014), and, most recently, Positive Provocation: 25 Questions to Elevate Your Coaching Practice. Dr. Biswas-Diener is widely acknowledged as one of the world's foremost authorities on positive psychology coaching. He is an ICF-certified coach and has trained professionals in his techniques in 24 countries.

LinkedIn: https://www.linkedin.com/in/robert-biswas-diener-a860289/

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

What does it really take to scale your business and leadership while staying true to your culture and values? Cybersecurity expert and CEO of ReachOut Technology, Rick Jordan, joins me, Craig Dowden, to tackle this complex question. Together, we dive deep into Rick's story to understand how a potent mix of leadership, branding and tenacity catapulted his company from a fledgling startup into a publicly traded company without a single penny of outside funding.

The road to success is not a smooth ride. It is filled with setbacks and obstacles, which require more than perseverance to take us through. We must commit to learning the lessons that these experiences provide us. Rick opens up in a very personal way, even to his own surprise, to share some of his most difficult challenges, where he questioned himself and his vision. Rather than let these obstacles defeat him, Rick sees these inevitable moments as ones where we must ‘pay the dummy tax' so we can unlock the invaluable insights gained from those financial or emotional bruises. We also celebrate reframing setbacks into stepping stones, providing a roadmap for listeners to accelerate their growth by understanding and embracing the lessons in their own errors.

We close our conversation with a powerful discussion about how rejection isn't the end of the road; it's just a detour on the path to achievement. The art of turning a 'no' into a 'yes' is something Rick knows very well, as he has done this throughout his entrepreneurial journey, where, through persistence, he has turned an initial refusal into extraordinary opportunity. We explore the necessity of taming one's ego and fostering curiosity in leadership and business to strengthen connections and enhance personal development. This episode is a mix of motivational stories and practical insights, aimed at arming you with the mindset and tools required for overcoming obstacles and cultivating success.

What You’ll Learn:

• Scaling a business with integrity and innovation

• Employee engagement is at the heart of growing a successful company.

• How to make every team member an investor in your shared vision.

• Leveraging the 'dummy tax' we pay to overcome setbacks

• Turning rejections into golden opportunities

Podcast Timestamps:

(00:00) – Introduction and Origin Story – From Start-Up to Publicly Traded Company

(13:52) - Personal Branding and Failure

(24:42) – No Is Not Forever – It Means Not Now

(35:48) - Cultivating Curiosity and Managing our Ego

Key Topics Discussed:

Mindset, Personal Growth, Vulnerability, Successful Founder, Scaling A Business, Leading with Integrity, Tenacity, Entrepreneurial Spirit, Personal Branding, Dealing with Failure/Rejection, Ego, Curiosity, Relationship-Building, Cybersecurity, Ethics, Digital Age, Learning from Mistakes.

More of Rick:

Rick Jordan is a tenacious problem-solver with a passion for hard work and Scotch whiskey. From building his first computer at age 10 to writing Best Buy's B2B sales playbook, Rick's journey is marked by a relentless pursuit of solutions. Raised in the Chicago suburbs, he learned the value of human connection and resilience from his family's struggles. After his father's passing, Rick became the head of the household, working at McDonald's and later at RadioShack, where he earned $30,000 in commissions by spotting system security issues. Today, Rick is the founder of ReachOut, a cybersecurity-focused MSP recognized for its excellence and innovation. As a sought-after speaker and podcast host, Rick continues to inspire and empower entrepreneurs worldwide.

LinkedIn: https://www.linkedin.com/in/mrrickjordan/

More of Do Good to Lead Well:

Website: https://craigdowden.com/
LinkedIn: https://www.linkedin.com/in/craigdowden/

Do you think that humility is a superpower or kryptonite for executives? If you’re like most people, you likely believe the former; being humble will undermine your effectiveness as people will perceive you as weak.

I had the privilege to speak with Urs Koenig, the bestselling author of Radical Humility: Be A Badass Boss and a Good Human. We explored how humility is not just a feel-good quality for leaders. It is foundational to drive exceptional performance; for themselves and for their teams/organizations.

Based on his extensive experience consulting with global companies, we unpack how humility allows us to grow and expand. Contrary to popular belief, Urs shares how humility takes great strength to practice. We also explore several key strategies we can use at an individual, team, and organizational level.

What You'll Learn:

• Common misconceptions about humility.

• Why humility is such an important skill for our personal and professional lives.

• How feedback is the engine that drives peak performance.

• How to create psychological safety in our conversations.

• How to prime conversations for constructive outcomes, even in conflict.

Podcast Timestamps:

(0:00) - Introduction

(4:55) - The Inspiration Behind Radical Humility

(7:48) – What is Humility?

(10:23) – Why Are There Successful Jerks?

(14:29) – Asking for Feedback Takes Strength

(24:49) – Failure As A Driver for Success

(47:50) – The Power of Psychological Safety

Key Topics Discussed:

Humility, Humble Leadership, Meaningful Connection, Asking Questions, Do Good to Lead Well, Asking for Feedback, Curiosity, Psychological Safety, Leadership Success, 360-Feedback

More of Urs:

Urs Koenig is a distinguished figure with a 35-year career spanning UN peacekeeping, NATO command, bestselling authorship, executive coaching, and academia. His keynote speeches emphasize Radical Humility, a vital yet often overlooked leadership trait, offering actionable strategies to drive engagement, self-awareness, and psychological safety within organizations. Urs's practical approach and rich experiences empower leaders to navigate challenges, foster innovation, and unlock their team's full potential for sustainable success in today's fast-paced world.

LinkedIn: https://www.linkedin.com/in/urs-koenig-ab3828/ 

Mentions: Fail Well by Amy Edmonson

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

Have you ever felt like you’re speaking, but nobody is truly listening? This month on Do Good to Lead Well, I bring you the secrets to amplifying your listening skills, inspired by the wisdom shared in the bestselling book, ‘Crucial Conversations’ by Kerry Patterson and their colleagues. As we wave goodbye to March and gear up to tackle the rest of the year, there’s no better skill to polish than the art of active listening. In this episode, we unpack the AMPP model (yes, that is not a spelling mistake), and how it can transform the way you connect with others, solve problems, and foster positive team dynamics. 

In our lives, both personal and professional, the simple yet profound act of listening holds the key to unlocking vast pools of knowledge. I’ll guide you through crafting open-ended questions that invite expansive and enlightening dialogue, steering clear of those that lead to dead-end  ‘yes’ or ‘no’ answers.

You’ll also discover the power of mirroring, a simple yet profound technique that reflects understanding and empathy. You have likely seen it work wonders with infants, and I’ll show you how it can have the same impact on adults in any setting. No guests this time around, just you and me exploring the profound impact of deep listening and how it can lead to more meaningful interactions and outcomes. These strategies are not just theoretical—they’re backed by compelling research and real-world application, ready for you to apply in your daily interactions. Join me on this journey to elevate not only how you listen but how you can make the people you care about feel heard.

What You’ll Learn:

• Why active listening is so important and why so few of us do it effectively.

• The art of strategic questioning and how it deepens relationships and accesses new insights.

• How to employ mirroring to build rapport and show understanding.

• How paraphrasing is the ultimate fail-safe tool to demonstrate active listening.

• How to prime conversations for constructive outcomes, even in conflict.

Podcast Timestamps:

(0:00) - Introduction to the Episode

(2:30) - The Importance of Active Listening and an Overview of the AMPP Model

(5:12) – The Power of Asking Open-Ended Questions

(8:57) - Mirroring in Conversations

(14:29) - The Art of Paraphrasing

(19:45) - Priming the Conversation

(21:55) - Conclusion

Key Topics Discussed:

Active Listening, Engaging Conversation, Meaningful Connection, Communication, Open-ended Questions, Mirroring, Ask Questions, Managing Relationships, Curiosity, Rapport, Empathy, Emotional Intelligence

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

In this special episode of the Do Good to Lead Well podcast, I sit down with Goldy Hyder, the dynamic CEO of the Business Council of Canada, for a riveting exploration of the complexities shaping the Canadian business and leadership landscape. Listen in as Goldy highlights Canada’s fortunate position, endowed with natural resources and strategic trade relationships, against the stark challenges confronting our nation today. From the necessity of driving economic growth to navigating the energy transition and fortifying cybersecurity, Goldy provides an unvarnished look at the factors crucial to preserving Canada’s esteemed place on the global stage.

We then shift our focus to the power of unity as we talk about the Coalition for a Better Future, where diverse voices converge to influence government policy on pressing issues, including long-term economic strategies and the fight against inequality to curb the rise of populism. We share stories of how past crises, like the COVID-19 pandemic, demonstrated the remarkable potential for public and private sectors to come together in times of need, setting a precedent for future success.

Rounding out our conversation, we talk about the indispensable qualities that define today’s visionary leaders. From fostering diversity and innovation to embracing authenticity, the episode showcases how senior leaders have a transformative impact on both individual success and the collective well-being of society.

What You’ll Learn:

• The dual nature of Canada’s current economic situation and how CEOs are tackling imminent threats to our prosperity.

• Why we need to “Elevate the Debate” to drive sustainable and meaningful dialogue to tackle the challenges and opportunities of today and tomorrow.

• The role of the Coalition for a Better Future in influencing government policy towards a cohesive long-term growth strategy.

• The significance of CEO engagement in fostering diversity, inclusion, and innovation.

Podcast Timestamps:

(00:00) - Challenges and Opportunities for Canadian business

(14:08) - Building a Coalition for the Future

(26:22) - Encouraging Civil Discourse and Positive Leadership

(32:07) - CEO Engagement in Diversity, Inclusion and Innovation

(41:29) - The Importance of Authentic Leadership

(46:44) - Embracing Lessons from our Past to Drive A Successful Future

Key Topics Discussed:

Business Council of Canada, Economic Growth, Cybersecurity, Coalition for a Better Future, Energy Transition, Innovation, Diversity and Inclusion, Authentic Leadership, Strategic Unity, Government Policy, Public-Private Sector Synergy, Corporate Social Responsibility.

More of Goldy:

As President and Chief Executive Officer of the Business Council of Canada (BCC), Goldy Hyder represents Canadian business leaders across the country and around the world. The BCC is a non-profit, non-partisan organization whose membership is comprised of more than 170 chief executives and entrepreneurs of Canada’s leading and largest companies. Mr. Hyder works directly with these leaders to develop and promote sensible public policy solutions in support of economic growth, including in the areas of the energy transition, innovation and industrial policy, cybersecurity, supply chain resilience, workforce development, and trade diversification. Mr. Hyder is a regular commentator in Canadian media on business, politics and leadership. He is also the host of the “Speaking of Business” podcast, which features interviews with Canadian innovators, entrepreneurs and business leaders.

LinkedIn: ⁠https://www.linkedin.com/in/goldy-hyder-56813721/⁠ 

Mentions: Coalition for a Better Future: ⁠https://www.canadacoalition.ca/⁠ 

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

Please join me as I welcome David Katz, founder and CEO of Plastic Bank, as we embark on a poignant exploration of how adversity can shape a vision for a better world. During our conversation, David shares the genesis of his social enterprise that’s turning the tide on ocean plastic and poverty. His initiative, which transforms plastic waste into a form of currency, not only cleans up the environment but also offers essential resources to those in need. 

In this deeply personal episode, David opens up about his transformative experiences—witnessing domestic violence, coping with the loss of a child — and how they brought him a profound sense of compassion and gratitude. He thoughtfully discusses the immense freedom that comes with embracing life’s improbabilities and the importance of being present and intentional. Our conversation invites listeners to consider our life’s challenges as catalysts for growth, with a reminder that our very existence is an extraordinary gift. 

We then pivot our focus to the workplace, often a hub of untapped potential, where David challenges us to reimagine it as a sanctuary for self-actualization and authenticity. He also touches on the importance of reframing failure as a vital learning step in our journey to success and how each setback can serve as the groundwork for new beginnings. 

Lastly, we tackle the crucial role of self-love and authenticity in both personal development and the workplace. By fostering a culture that prioritizes self-actualization, we unlock the full potential of our teams and ourselves. We delve into the essence of adopting a yes, and; mindset to innovation and collaboration, and how small acts of acceptance make a world of difference.

What You’ll Learn:

• Insights on compassionate leadership for positive change.

• The importance of cultivating gratitude and courage amidst challenges.

• Tips for creating a workplace that fosters self-actualization and authenticity.

• How to overcome our fear of failure and embrace creativity and learning.

Podcast Timestamps:

(00:00) - Compassionate Leadership for Positive Change

(15:09) – The Transformative Power of Reflecting on Our Life’s Journey

(27:23) - Creating a Culture of Self-Actualization

(33:18) - Overcoming Failure and Embracing Growth

(39:05) – Love as a Verb in Business and in Life

More of David:

David Katz is the Founder and CEO of Plastic Bank - an internationally recognized solution to ocean plastic. His idea has enlivened an opportunity for the world to collect and exchange plastic as a currency. Today, his social enterprise is a global network of over 500 collection communities with more than 36,000 members transcending poverty by saving the ocean from plastic. David’s leadership has helped guide global partners like SC Johnson, Henkel, and more to stop billions of plastic bottles before they reach the ocean.

David has been named one of the world’s most compassionate entrepreneurs. He is the recipient of the United Nations Lighthouse Award for Planetary Health, recipient of the Paris Climate Conference Sustainia Community Award, recipient of the Ernst & Young Lifetime Achievement Award, recipient of The Globe and Mail: Report on Business Magazine’s Changemakers Award, and named the Entrepreneur Organizations, Global Citizen. His humanitarian work has earned him international recognition. David has been featured in hundreds of international news and investigative articles, including BBC, CNN, Time Magazine, Forbes, Fast Company, Business Week, and National Geographic. David can be found at TED.com, is featured in award-winning documentaries and starred in an international reality television show.

LinkedIn: https://www.linkedin.com/in/david-katz-4b66178/

Key Topics Discussed:

Compassionate Leadership, Social Enterprise, Clean Oceans, Self-Discovery, Environmental Action, Entrepreneurial Innovation, Gratitude, Self-Actualization, Vulnerability, Reframing Failure, Love as a Verb, Personal Growth, Self-Love, Courage, Personal Healing, Unconditional Love, Acceptance, Self-Reflection

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

Have you ever looked in the mirror and your reflection does not match how others see you in the world? Have you been in situations where your intentions do not match your impact and it negatively affects your success and relationships? In this engaging episode, bestselling authors Scott Osman and Jacquelyn Lane join me to discuss the essence of coachability. They also discuss the personal pathways that led them to embrace coaching for self-improvement. 

Our conversation unveils the profound impact that a culture of feedback, gratitude, and continuous improvement can have on leaders and their teams. We start by diving deep into what being coachable means and answer critical questions such as how we can select the best coach for our self-development journey. 

We also explore the critical importance of feedback. In particular, Scott and Jacquelyn emphasize how saying thank you is one of the most powerful tools in a leader’s arsenal when it comes to creating a feedback-rich environment. Rather than responding to or challenging the other person’s observation, expressing gratitude is a powerful reinforcing approach to continue receiving the feedback we need to be at our best. The art of receiving feedback becomes a dance, where each step is about maintaining balance between openness and critically reflecting on the insights shared by those around you. 

When the rubber hits the road, accountability and intentional change are the vehicles driving leaders towards their goals. Sharing strategies for aligning daily actions with our core values, we look at how setbacks can be repositioned as growth opportunities, and every sunrise offers a new chance at success. Join us as we narrate transformational tales of leadership and the importance of stakeholder-centered coaching. Whether you’re at the helm of an organization or steering your personal career, this episode is filled with guidance on mastering the art of self-leadership through the impactful process of coaching.

What You’ll Learn:

• Discover the secrets of becoming coachable and finding the right coach • How a culture of feedback combined with a spirit of gratitude can optimize your leadership style.

• Uncover the balance between vulnerability and strength that is key to leadership excellence. • Equip yourself with strategies for eliciting constructive feedback and nurturing growth. • Understand the importance of accountability and intentional change in your daily practice. • Understand Backsliding and Progress in Leadership Development • The Concept of Flourishing Leadership

Podcast Timestamps:

(00:00) - Mastering Self Leadership Through Coaching

(11:02) - Choosing the Right Coach

(24:38) - Importance of Feedback and Gratitude

(32:17) - Accountability and Intentional Change

(38:15) - The Path to Flourishing Leadership

Key Topics Discussed:

Self-leadership, Coachability, Personal Growth, Feedback, Continuous Improvement, Accountability, Intentional Change, Core Values, Leadership Development, Coaching, 360 Assessments, Sustainable Change, Stakeholder-centered Coaching.

More of Scott and Jacquelyn:

Scott’s LinkedIn: https://www.linkedin.com/in/scottosman/

Jacquelyn’s LinkedIn: https://www.linkedin.com/in/jacquelyn-lane/

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

Ever felt that rush of release after venting your frustrations, only to be engulfed by the same fiery emotions moments later? Although it may come as a surprise, this episode reveals the double-edged sword that is venting. In fact, your well-intended cathartic release might be doing more harm than good, intensifying feelings of anger and perpetuating a victim mentality. Far from being the pressure valve we often consider it to be, unleashing our grievances often fans the flames of negativity. Venting in the echo chambers of social media can be a high-stakes game, and we dissect the reasons why it’s so risky compared to face-to-face interactions. We’ll guide you through the art of transforming the urge to vent into a strategy for empowerment, with a focus on intentionality and cultivating a mindset of curiosity. Your takeaways will include actionable advice for becoming a better communicator and listener, crucial skills for building stronger relationships and leading with empathy. So join us for an episode that’s not just about venting—it’s about transforming our approach to emotional challenges and becoming the leaders we aspire to be.

What You’ll Learn:

• The dark side of venting and its effects on our well-being and those around us.

• How to turn venting into a process of empowerment.

• How to navigate the risks of venting through social media.

• How to transition from a victim mentality to a growth and resilience mindset.

• Evidence-based tips for how to manage our emotions more effectively.

Podcast Timestamps:

(00:19) - The Negative Effects of Venting

(09:31) - Dangers of Social Media Venting

(15:43) - Effective Venting and Listening Dynamics

KEYWORDS

Venting, Emotional Intelligence, Managing Emotions, Emotional Contagion, Social Media, Empowerment, Reframing, Listening, Mindset, Curiosity, Personal Growth, Resilience, Victim Mentality, Effective Communication.

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

The crackle of a starting pistol and the first determined steps into a marathon might seem worlds apart from executive boardrooms, but my guest, Allison Simpson, bridges that gap with a vigor that's as relentless as her running stride. Across 63 marathons and the vast expanse of the Sahara, Allison has mastered the art of endurance, a skill she translates to her role as President and CEO of the Canadian Marketing Association. Our conversation reveals how the tenacity required for long-distance running mirrors the resilience needed for effective leadership. She shares the accidental beginnings of her marathon journey and how those miles under her feet have shaped her professional approach, offering insights that resonate with anyone looking to push their potential both personally and professionally.

Dive into the heart of inclusive leadership where empathy, active listening, and embracing diversity aren't just ideals—they're essential strategies for innovation and success. Celebrating inclusivity isn't just about fairness; it's smart business, with diverse teams often surpassing financial expectations.

Finally, for those emerging leaders listening in, we chart a course through the unpredictable waters of career progression, highlighting the value of transparent communication and the courage to step into roles that might feel just beyond your reach. Allison emphasizes that sometimes the most rewarding paths are the ones least expected. Join us for a candid exploration of the skills and attitudes that constitute the bedrock of successful leadership and carry away strategic advice that will empower anyone looking to make their mark.

What You’ll Learn:

• The symbiosis of personal challenges and professional growth.

• How diversity and empathy act as navigational beacons in today's corporate landscape.

• The secret sauce to fostering a culture of innovation within your team.

• Personal strategies to bolster resilience and maintain a buoyant spirit in the face of adversity.

• Practical advice for emerging leaders on making strides in their career, even when the path seems daunting.

Podcast Timestamps:

(00:00) How Leadership Is Like A Marathon

(10:15) Questioning, Reframing, and Positive Feedback

(18:29) Embracing Fresh Perspectives for Innovation

(28:34) Leveraging the Power of Diversity

(38:22) Active Listening and Building Resilience

(47:33) Charting Your Career Path: The Power of Flexibility

Key Topics Discussed:

Positive Leadership, Endurance, Resilience, Diversity, Empathy, Clear Communication, Career Progression, Inclusivity, Innovation, Personal Growth, Professional Growth, Curiosity, Active Listening, Problem-Solving, Decision-Making, Transparency, Values, Creativity, Productivity, Self-Discovery, Risk-Taking, CEO Success

More of Alison:

Alison is the president and CEO of the Canadian Marketing Association (CMA). Throughout her career, she's held executive marketing roles and served as president of several marketing agencies. Having worked for and with top tier brands, including Holt Renfrew, Rogers Communications, and TMX Group, Alison is a high achiever with plenty of experiences and insights. Prior to joining the CMA, Allison was Chief Marketing Officer and Head of Consumer Business at Key, an innovative, Technology company that has developed the world's first all digital on demand home ownership platform to make home ownership a reality for many. She's a director on several boards, both not for profit and publicly traded. She also serves on the advisory board for the Master of Management Analytics and Artificial Intelligence program at the Smith School of Business. And, of course, she’s highly successful in her time away from work, having run 63 marathons!

LinkedIn: https://www.linkedin.com/in/alisonksimpson/ 

More of Do Good to Lead Well:

Website: https://craigdowden.com/
LinkedIn: https://www.linkedin.com/in/craigdowden/

Could leadership rooted in empathy be the game-changer in today’s diverse, multi-generational workplaces? In this timely episode, I welcome the remarkable father-daughter team, James and Krista White, to explore the pressing topic of anti-racist leadership. In this enlightening discussion, the Whites share the powerful synergy behind their book, a fusion of CEO-level wisdom with a millennial’s fresh take on diversity, equity, and inclusion. The episode highlights how the journey towards a truly inclusive corporate culture involves confronting common pitfalls and embracing Diversity, Equity, and Inclusion as non-negotiable elements that power a company’s heart and soul. James and Krista dissect the unfortunate tendency of sidelining DEI during tough times and advocate for hiring practices that celebrate cultural enhancement rather than mere fit. Our discussion brings to light how a strong DEI focus not only enriches company culture but also fosters innovation and retention, which are integral elements to any organization’s success. As we wrap up this rich dialogue, we examine the strategic roles that Chief Diversity Officers and middle managers play in shaping and maintaining a diverse environment.

What You’ll Learn:

• The inspiration behind James and Krista’s timely book

• Concrete strategies for cultivating empathy among leaders

• The influence of Gen Z on the corporate landscape

• Sustainable DEI practices

• Truly embracing the power of Chief Diversity Officers

• How middle managers can become catalysts for change

Podcast Timestamps:

(00:00) – An Introduction to Anti-Racist Leadership

(11:06) – Empathy: An Essential Building Block for Inclusive Cultures

(22:53) – Sustainable DEI Practices, Including Hiring for Cultural Enhancement, Not Fit

(33:47) – Why Chief Diversity Officers and Middle Managers Are Integral to Long-Term (DEI) Success

(48:31) – Call for Engagement: Be the Change We Wish to See in the World

Key Topics Discussed:

Anti-Racist Leadership, Empathy, Inclusive Workplaces, Gen Z, Corporate Culture, Diversity, Equity, Inclusion, DEI, Hiring Practices, Cultural Enhancement, Chief Diversity Officers, Middle Managers, Sustainable Practices, Human Capital, Engagement, Community Interaction, Transformation, Inspiration

Ever wondered how the greats of our time catapult themselves to the top of their fields? That's the burning question we tackle with the brilliant minds behind the recently released book, "Learned Excellence." Authors Eric Potterat (PhD) and Alan Eagle shed light on the idea that peak performance isn't solely a gift of nature, but a skill that can be learned and developed. Using a hardware-software metaphor, they highlight how our software is vitally important to truly maximize our potential.

During our engaging conversation, the authors illustrate how the world's elite performers consistently align their actions with their core values. As we delve deeper into the idea, you're invited to create your personal values credo, and how such clarity can streamline your decision-making, augment your performance, and serve as a beacon through life's tumultuous journey. 

We also delve into the science and practice of effective goal-setting. Goals are an essential aspect of achieving excellence, as they provide clear direction, keeping us focused and motivated. They act as a roadmap to our destination, enabling us to measure our progress and adjust our strategies accordingly. This way, we can effectively manage our time and resources, and significantly enhance our chances of success.

In our final leg of the episode, we turn the spotlight to the concept of mental toughness, as our guests highlight the transformative potential of embracing failures and nurturing incremental personal growth. They share how to use evidence-informed strategies, from visualization to stress management techniques, which are vital for building resilience. Compelling vignettes of high performers teach us that mental toughness is not just about weathering the storm but thriving within it, guiding listeners on how to achieve a harmonious balance across the spectrum of life's endeavors.

Join us for this riveting exchange that promises to equip you with the tools to chase excellence in your own life’s journey.

What You’ll Learn:

• Debunking the myth that peak performance is born, not made.

• The power of a personal values credo.

• How to balance life’s pillars to foster resilience and build a meaningful legacy.

• The science of effective goal setting.

• Embracing a growth mindset to transform setbacks into success.

• Practical techniques for cultivating mental toughness.

Podcast Timestamps:

(00:00) - Writing the Book on Peak Performance

(05:16) – Success Is All About the Quality of Your Software

(12:25) – Peak Performance Springs From Our Values

(18:22) – The Science and Practice of Goal Setting

(27:53) – Embracing a Growth Mindset

(40:01) - Mental Toughness and its Role in Achieving Excellence

Key Topics Discussed:

Performance, Peak Performance, Learned Excellence, Identity, Values, Skill Enhancement, Authentic Decision-Making, Goal Setting, SMART Goals, Resilience, Legacy, Growth Mindset, Mental Toughness, Stress Management, Adversity Tolerance, Life in Balance, Personal Growth

More of Eric and Alan:

Eric’s LinkedIn: https://www.linkedin.com/in/eric-g-potterat-ph-d-49ab6b93

Alan’s LinkedIn: https://www.linkedin.com/in/alaneagle/

Mentions: Trillion Dollar Coach, Learned Excellence

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

Unlock the transformative power of “Trust & Inspire” leadership with insights from New York Times bestselling author and global thought leader Stephen M. R. Covey. In the latest episode of the Do Good to Lead Well podcast, we explore the seismic shift from the conventional command-and-control approach to one that empowers and elevates your team to new heights. With Covey's storied experience and unbridled passion for positive leadership, we dissect the critical need for leaders to embrace a leadership paradigm rooted in trust and inspiration and the profound impact it can have on an organization's potential.

Throughout our conversation, we challenge the status quo, advocating for a balance between managing things with efficiency and leading people with effectiveness. We reveal how mastering the 'genius of the and' can create environments brimming with purpose, caring, and belonging. By fostering a trust-and-inspire culture, we discuss practical advice on nurturing a vibrant leadership style that resonates even in the complexities of hybrid work environments and remote team management.

Closing our discussion, we underscore the pivotal role of trust in empowering teams, particularly in remote work contexts. Covey imparts practical strategies for fostering a high-trust culture where clarity of expectations and accountability reign supreme. We explore how Microsoft's renaissance under Satya Nadella exemplifies the remarkable impact of trust and inspiration in leadership. Finally, we challenge you to step into 2024 with a renewed commitment to trust and inspire leadership.

What You’ll Learn:

• Why we need to transition from traditional "command-and-control" to “trust and inspire” leadership.

• The distinction between managing things and leading people.

• How the 'genius of the and' is crucial for creating purpose-driven environments.

• How trust and inspire leadership turned around Microsoft.

• Why being trustworthy is not enough to build trusting relationships.

• Strategies for fostering trust and inspiring leadership in remote team management.

Key Timestamps:

(00:00) – An Introduction to Trust & Inspire Leadership

(05:37) – Enlightened Command and Control is Not Enough

(14:56) – “Manage Things, Lead People”

(29:12) - Trust and Inspire Leadership In A Hybrid World

(35:10) - Build Collaborative Agreements to Unlock Peak Performance and Engagement

(44:27) – Lessons in Trust and Inspire Leadership from Satya Nadella – CEO of Microsoft

(54:22) – The Secret to Changing Your World - Go First!

More of Stephen?

Stephen M. R. Covey is a renowned author, best known for his New York Times and number one Wall Street Journal bestseller, "The Speed of Trust." As the former CEO of Covey Leadership Center, he played a pivotal role in transforming the organization into the world's largest leadership development company. Under his leadership, the company expanded its reach to over 40 countries and significantly increased its brand value.

Stephen's influence extends beyond his own works, as he personally led the strategic efforts that propelled his father's book, Dr. Stephen R. Covey's "The Seven Habits of Highly Effective People," to become one of the two most influential business books of the 20th century. During his tenure as president and CEO, he nearly doubled revenue and increased profits by 12 times, taking the company from a valuation of 2.4 million to an impressive 160 million through a successful merger with FranklinQuest, forming FranklinCovey. His impact on leadership development and the success of the Covey brand are testament to his exceptional leadership and strategic vision.

LinkedIn: https://www.linkedin.com/in/stephen-m-r-covey-6400191a5/

Key Topics Discussed:

Positive Leadership, Trust, Inspiration, Stephen M. Covey, Command and Control, Empowerment, Team Management, Hybrid Work Environments, Progressive Leadership, Maximizing Potential, Purpose, Caring, Belonging, Remote Work, Organizational Culture

Mentions:

The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change by Stephen R. Covey https://www.amazon.ca/Habits-Highly-Effective-People-Powerful/dp/0743269519 

Do Good To Lead Well: The Science And Practice Of Positive Leadership by Craig Dowden https://www.amazon.ca/Do-Good-Lead-Well-Leadership/dp/194663302X/

More of Do Good to Lead Well:

Website: https://craigdowden.com/
LinkedIn: https://www.linkedin.com/in/craigdowden/

Gaslighting was the word of the year in 2022. It is referenced often and shows up in our personal and professional lives. To start off the New Year, I decided to share my personal and difficult journey with gaslighting in a relationship that was very important to me. My hope in sharing my experience is to unpack the critical moments, emotions, and insights that emerged.

Key Takeaways:

1. The history of the relationship and some of the ongoing challenges and consequences, including disengagement and disillusionment.

2. A critical inflection point where I decided to interrupt the gaslighting tango and insert more of myself and my values into the conversation.

3. My commitment to approaching the conversation and the other person with non-reactivity and curiosity.

4. How the conversation unfolded with that approach and the key things I learned.

5. Why approaching challenging and dysfunctional relationships through the lens of our core values is critical for honoring ourselves.

6. While our core values are essential navigational tools for our journey in leadership and in life, they profoundly affect the relationships we maintain and those we let go. 

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

Have you ever considered that showing yourself kindness could be the key to overcoming life's hurdles? This week, I had the privilege of welcoming Dr. Kristin Neff, a trailblazer in the field of self-compassion research, and together we embarked on a conversation that promises to alter the way you confront personal and professional challenges. Through Dr. Neff's compelling personal narrative, we unearth the transformative power of self-compassion, demonstrating how it can shift our typical self-critical responses to a nurturing and supportive mindset.

During this insightful conversation, Dr. Neff and I tackle the myths surrounding self-compassion, shedding light on how it distinguishes from self-pity and actually promotes a heightened sense of shared humanity and resilience, particularly within the high-pressure realm of leadership. We unpack how incorporating self-compassion can reduce burnout, enhance performance, and redirect one's inner critic to become a source of encouragement, akin to a coach championing their team.

As we wrap up our conversation, Dr. Neff offers tangible strategies for applying self-compassion to navigate the stormy seas of negative emotions. We delve into the simple yet profound effects of physical gestures of self-kindness and the power of addressing ourselves with the same compassion we'd extend to a dear friend. By embracing these practices, listeners will find encouragement to foster personal growth, align with their core values, and approach life's adversities with a balanced mix of courage and tenderness.

What You’ll Learn:

• The essential differences between self-compassion, self-esteem, and self-pity.

• Intriguing research findings on how self-compassion can combat workplace burnout and bolster resilience.

• How self-compassion allows you to take more, not less, responsibility and grow.

• The role of self-talk and journaling in reinforcing your self-compassion.

• Practical strategies for managing negative emotions with grace and self-understanding.

Podcast Timestamps:

(00:00) – An Introduction to Self-Compassion

(10:11) – The Benefits of Self-Compassion

(17:00) - Misconceptions About Self-Compassion

(30:12) - The Power of Acceptance

(38:45) - The Crucial Role of Self-Compassion in Aligning with Our Core Values

(44:27) - Self-Compassion in Dealing With Negative Emotions

Key Topics Discussed:

Self-Compassion, Mindfulness, Personal Growth, Positive Leadership, Self-Leadership, Burnout, Resilience, Negative Emotions, Authenticity, Values, Emotional Well-Being, Mastering Emotions, Journaling, Managing Your Inner Critic, Forgiveness, Emotional Healing, Emotional Intelligence

More of Kristin:

Kristin Neff is currently an Associate Professor of Educational Psychology at the University of Texas at Austin, and is a pioneer in the field of self-compassion research. She conducted the first empirical studies on self-compassion more than 20 years ago, and her extraordinary career in this space has led her to publish books and articles, and share her practices with the world through the Center for Mindful Self-Compassion. Dr. Neff has been recognized as one of the most influential researchers in psychology worldwide. She is the author of the best selling book, Self-Compassion. And her latest book is Fierce Self Compassion, How Women Can Harness Kindness to Speak Up, Claim Their Power, and Thrive. Along with her colleague Chris Germer, she has developed the empirically supported Mindful Self Compassion program and founded the Center for Mindful Self Compassion. Recently, they co-wrote the best selling book, The Mindful Self-Compassion Workbook: A Proven Way to Accept Yourself, Build Inner Strength, and Thrive. 

LinkedIn: https://www.linkedin.com/in/kristinneff/ 

Website: https://self-compassion.org/ 

More of Do Good to Lead Well:

Website: https://craigdowden.com/
LinkedIn: https://www.linkedin.com/in/craigdowden/

What role does love play in business? How can I create an environment where I hire people for life? In this episode, Jan Ryde answers these questions and more.

What You’ll Learn:

1. Why you should have an abundance mindset.

2. How it all starts with loving and appreciating yourself.

3. How we create our reality through our thoughts and feelings.

4. Why you should let yourself live with childlike excitement and belief.

5. How humility will lead you to success.

6. Why you should ask, “What makes you so awesome?”

7. How to think in a way that optimizes for everyone.

Who is Jan?

Jan Ryde, the CEO of Hästens, is a fifth generation family member leading this powerhouse bed manufacturer - which has been around since 1852. Regardless of their ultimate role in the company, every employee begins as an apprentice, and Jan is no different, learning and contributing to each step in the process of hand making a Heston's bed. Jan is honored not only that his sons Lucas and David have joined the family business, but that multiple generations of other families continue to spend their careers at Heston's, dedicated to improving people's lives by helping them sleep beautifully. Jan’s book, When Business is Love: The Spirit of Hästens―At Work, At Play, and Everywhere in Your Life, comes after he grew his family’s over 170 year old business more than 50,000 percent. In the book, Jan shares his darkest moments, biggest challenges, and his most beautiful philosophies around life, love, and business.

Mentions:

When Business is Love: The Spirit of Hästens―At Work, At Play, and Everywhere in Your Life by Jan Ryde https://www.amazon.ca/When-Business-Love-H%C3%A4stens_At-Everywhere/dp/1637631979 

Follow Jan:

LinkedIn: https://www.linkedin.com/in/jan-ryde-a6a10a1/ 

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

How can I be vulnerable, and still be a strong leader? How can I analyze the biases within myself and my organization? In this episode, Kathryn Tremblay answers these questions and more.

What You’ll Learn:

1. How to value everyone involved in your organization.

2. How resiliency is really just putting one foot in front of the other.

3. Why we must learn to be accountable for our strengths and our weaknesses.

4. How saying “I don’t know” and being curious will change your leadership.

5. How gratitude for the little things will give you space for optimism.

6. How diversity and inclusion change Kathryn’s life.

7. How vulnerability is about being a transparent and authentic self.

8. How to turn uncertainty and anxiety into excitement for unknown opportunities.

Who is Kathryn?

Kathryn Tremblay is a Canadian entrepreneur and business leader with over 30 years of experience specializing in the human aspect of human resources. As CEO and co-founder of Altis Recruitment and Technology, Kathryn has steadily grown her organization into one of Canada's largest privately held recruitment and staffing firms. Born and raised in Ottawa, Kathryn’s entrepreneurial journey began there in 1989 When she launched a small staffing firm with her co-founder and late husband. Growing the company organically, they expanded into the GTA and Vancouver. As a remote by choice employer, over 200 team members across Canada work to place more than 8, 500 talented candidates in meaningful roles each year. Kathryn was named the 2021 CEO of the Year by the Ottawa Business Journal and the Ottawa Board of Trade and has been recognized, every year since 2006, for running one of Canada's best managed companies.

Follow Kathryn:

LinkedIn: https://www.linkedin.com/in/kathryn-tremblay/ 

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

We’ve all been there. New Year’s comes around, we look at our resolutions, and we’re set on running a dozen Iron Man races. Research has shown that half of all adults make New Year’s resolutions. Despite the popularity of setting these goals, just 12% of people can say they’ve stuck to their resolutions one year on. So, what can we do to improve our chances in attaining the goals we embark on achieving? In this episode, Craig explores the WOOP method of visualizing wishes, obstacles, outcomes and plans to attain your goals. Thanks for a successful 2023, let’s see where 2024 can take us!

What You’ll Learn:

1. Trends in New Year's Resolutions 

2. False Hope Syndrome and Why Most Fail their New Year’s Resolutions

3. Key Research Findings on Goal Setting

4. 3 Ways to Improve the Likelihood of Achieving Your Goals

5. Approach Goals vs Avoidance Goals

6. The Power of "Mulligans" 

7. The Power of Visualization

8. Introducing the WOOP Goal Setting Framework: Wish, Obstacles, Outcome and Plan

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

What if embracing uncertainty could actually be the key to maximizing your potential and unlocking your greatest successes? Join us as we explore this fascinating idea with Professor Nathan Furr from INSEAD, a leading authority in strategy and innovation. We dive deep into his latest book, "The Upside of Uncertainty," and explore how stepping into the unknown can drive transformation. 

Learn how to build your resilience to navigate uncertainty through the metaphor of the "first aid cross." We cover the essentials: how to reframe situations, prepare in advance, take effective action, and sustain yourself through inevitable setbacks. Drawing from real-world examples, we discuss how great leaders turn challenges into opportunities and the importance of storytelling in framing uncertainty as a pathway to growth. Learn how practices that build our ambiguity muscle can make us more creative, adaptive, and less anxious in an uncertain world, with reframing as a critical starting point.

Finally, we tackle the emotional side of uncertainty, addressing common issues like imposter syndrome and self-doubt. Learn strategies to manage these feelings and how to align your actions with your core values. Nathan's personal stories and expert insights offer a comprehensive guide to understanding and navigating different types of risk, emphasizing the importance of self-awareness and emotional hygiene. This episode is filled with actionable tips to help you face uncertainty with confidence.

What You’ll Learn:

• The First Aid Cross: A metaphor for navigating uncertainty

• Framing and storytelling: tools for thriving in uncertainty

• Overcoming Imposter Syndrome

• All Risks Are Not Created Equal

• Aligning actions with core values

• Practical strategies for building resilience

Podcast Timestamps:

(00:00) - Mastering Self-Leadership Through Uncertainty

(09:50) - Building Resilience Through Uncertainty

(17:09) - Embracing Possibility in Uncertainty

(28:35) – How to Navigate Uncertainty With Confidence

(34:07) - Understanding Different Types of Risk

(47:35) – Fostering Emotional Hygiene Through Uncertainty

Key Topics Discussed:

Positive Leadership, Navigating Uncertainty, Personal and Professional Growth, Transformation, Innovation, Strategy, Resilience, Possibility, Framing, Storytelling, Imposter Syndrome, Overcoming Self-Doubt, Managing Risk, Dealing with Anxiety, Core Values, Emotional Hygiene, Self-Care, Compassion

More of Nathan:

Nathan Furr is a professor of strategy and innovation at INSEAD in Paris. Professor Furr earned his PhD from Stanford University and studies how to get ideas, test ideas, and create a culture of innovation. Nathan co-wrote The Innovator's Method: Bringing the Lean Start-up into Your Organization with Jeff Dyer, and has more recently published The Upside of Uncertainty: A Guide to Finding Possibility in the Unknown with his wife, Susannah Harmon Furr. He has published broadly in Harvard Business Review, Sloan Management Review, Forbes, Inc., and several different academic journals. He’s also been nominated for the Thinker's 50 Innovation Award.

LinkedIn: https://www.linkedin.com/in/nathan-furr-044852/

Mentions:

The Upside of Uncertainty: A Guide to Finding Possibility in the Unknown by Nathan Furr and Susannah Harmon Furr https://www.amazon.ca/Upside-Uncertainty-Guide-Finding-Possibility/dp/1647823013 

The Grapes of Wrath by John Steinbeck https://www.amazon.com/Grapes-Wrath-John-Steinbeck/dp/0143039431 

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

What can be done to make a great team out of a variety of people? What makes listening the most important skill for the modern leader? In this episode, Adam answers these questions and more.

What You’ll Learn:

1. Why you must know what you want before jockeying for promotions.

2. The importance of simplifying complexity as a leader.

3. What listening has to do with leadership.

4. Delegation is a MUST. Learn to give things away and let go.

5. The best managers are coaches.

6. It’s great to be a workhorse, but you need to have a little showpony in you to move up.

7. How good managers are talent developers, not talent hoarders.

Who is Adam?

Adam Bryant is managing director of The ExCo Group and Merryck, a global leadership development consultancy. Prior to working with Merryck, Adam worked as a journalist, including 18 years as a reporter, editor and columnist at The New York Times. Adam has published 4 books, having interviewed over 150 leaders. His new book is The Leap to Leader: How Ambitious Managers Make the Jump to Leadership.

Mentions:

The Leap to Leader: How Ambitious Managers Make the Jump to Leadership by Adam Bryant https://www.amazon.ca/Leap-Leader-Ambitious-Managers-Leadership-ebook/dp/B0B5YGWWW2 

The CEO Test: Master the Challenges That Make or Break All Leaders by Adam Bryant and Kevin Sharer https://www.amazon.ca/gp/product/B08CNP2G39/ref=dbs_a_def_rwt_hsch_vapi_tkin_p1_i0 

Follow Adam:

LinkedIn: https://www.linkedin.com/in/adambryantleadership/ 

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

Discover the art of leading with heart and science! On this episode of Do Good to Lead Well, we’re honored to host Dr. Janet Patti and Dr. Robin Stern, who bring their profound expertise on the science and practice of emotionally intelligent leadership. Post-pandemic stress and burnout have taken a toll, but our guests emphasize the power of emotional intelligence and positive relationships in fostering resilience and happiness. They also address the growing issue of loneliness, despite our digital connectivity, and the necessity of emotional awareness for strong, focused leadership.

Unlock the secrets to cultivating emotional intelligence and mindfulness with practical, real-world advice from Dr. Patti and Dr. Stern. They dig into the importance of recognizing, understanding, labeling, expressing, and regulating emotions—essential components of emotional intelligence. Learn about mindfulness techniques like the "meta moment," which can help extend the pause between triggers and responses, enabling us to bring our best selves to every situation.

Finally, we explore the intricacies of navigating conflict with emotional intelligence and creating safe, healthy communication spaces. Our experts share strategies for managing inevitable conflicts by establishing norms and boundaries in relationships. They highlight the importance of empathy, active listening, and trust in fostering stronger connections. Dr. Patti and Dr. Stern also discuss how leaders can inspire confidence and growth within their teams by consistently acting with emotional intelligence and sharing vulnerabilities. This episode offers invaluable insights and practical advice for leaders aiming to enhance their communication strategies and build resilient, connected teams.

What You’ll Learn:

• Unlocking Leadership Potential Through Emotional Intelligence

• How to Navigate Stress Using Emotional Intelligence

• Empathy and Emotional Mastery in Leadership

• Mindfulness Practices for Effective Leaders

• Building Trust and Resilience in Teams

• Transforming Conflict into Growth Opportunities

Podcast Timestamps:

(00:00) - The Science and Practice of Emotionally Intelligent Leadership

(11:51) - Cultivating Emotional Intelligence and Mindfulness

(19:16) - Navigating Conflict with Emotional Intelligence

(32:21) - Creating Safe Conversations for Healthy Relationships

(44:54) - Developing Emotional Intelligence for Effective Communication

Key Topics Discussed:

Positive Leadership, Emotional Intelligence, Managing Stress, Avoiding Burnout, Well-being, Loneliness, Positive Relationships, Mindfulness, Resilience, Happiness, Connectivity, Self-awareness, Navigating Conflict, Empathy, Active Listening, Safe Communication, Trust, Establishing Boundaries, Effective Communication, Positive Team Development, Self-reflection, Flexibility, CEO Success

More of Janet and Robin:

Dr. Patti is a professor emeritus at the Hunter College School of Education where her teaching and research focus on educational leadership. Dr. Stern (a return guest) is a co-founder and senior advisor to the director of the Yale Center for Emotional Intelligence, and a licensed psychoanalyst with 30 years of experience. Together, Janet and Robin created the STAR Factor coaching model, which helps educational leaders enhance their emotional intelligence skills.

Janet’s LinkedIn: https://www.linkedin.com/in/dr-janet-patti-3b6aa6a0/

Robin’s LinkedIn: https://www.linkedin.com/in/robin-stern-220b403a/

Mentions:

Emotional Intelligence for School Leaders

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

Today, we unwrap the science behind gift giving. With the holiday season just around the corner, Craig critically analyzes the internal conflict that many of us face, between choosing a gift that the recipient will appreciate and one that we, as gift givers, would want to give. Drawing upon several factors including cost, sentimental value, experience and practicality of the gift, Craig enlightens us on how best we can make our choices. Furthermore, gift-giving, according to Craig, isn't just about the present but significantly determines the dynamics of a relationship. 

What You’ll Learn:

(0:02:41) - The psychology of why gift giving is difficult

(0:04:51) - The factor of cost

(0:06:58) - How to gift a gift card

(0:08:29) - Gifts that come from the heart are appreciated

(0:10:17) - Choosing between the gift the recipient will appreciate versus the wow factor we want to anticipate

(0:11:19) - Giving the gift of experience

(0:13:40) - Best gift is what the recipient asks for

(0:15:54) - Graciously receiving an unwanted gift

(0:17:26) - Regifting guilt

(0:19:09) - The practicality of asking for a specific gift

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

How can I involve creativity in my work? What can I do when things go wrong? In this episode, Christina Dove answers these questions and more.

What You’ll Learn:

1. The importance of remembering your roots and sharing that through your art.

2. How to involve your community in your business, and make it matter.

3. We are all creative!

4. How to involve your team in the creative process.

5. Creating a culture of open communication.

6. Leading is a process of learning.

Who is Christina?

Christina is the President and CEO of the Newfoundland Chocolate Company, proudly representing her province around the world through delicious treats! While her chocolate company turns 15 years old, Christina pursues a PhD in medicine at Memorial University. Starting out in St. John’s, the Newfoundland Chocolate Company has gone international, and is a special taste of home for Newfoundlanders whether they’re traveling or returning home.

Follow Christina:

LinkedIn: https://www.linkedin.com/in/christina-dove/ 

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

Everyone knows empathy is a vital skill to master when it comes to leadership, but what tactics do established leaders use to balance humanity and expectation? What are the 3 H’s to grounding your leadership skills. In this episode, Dr. Danika Goosney answers these questions and more.

What You’ll Learn:

1. Using data to advocate for diversity, equity and inclusion in the STEM field.

2. The 3 grounding H’s of leadership: humanity, humility and humor.

3. Linking the connection between empathy and trust.

4. Conducting an energy audit to observe work trends and assess priorities.

5. Balancing transparency, oversharing, authenticity and professionalism.

6. Reframing situations from a different lens to paint the whole picture.

7. What actually makes for a good mentor.

8. Maximizing impact with data by telling a good story and knowing the audience.

9. 3 ways to maintain resilience as an individual and a leader.

Who is Danika?

Dr. Danika Goosney, appointed as Vice-President at NSERC in 2019, holds a first-class honors Bachelor of Science and a PhD from the University of British Columbia, where she earned the Governor General's Gold Medal. With a background in microbiology and immunology, she pursued postdoctoral training at the Scripps Research Institute before contributing to Vancouver-based biotech firms. Over nearly a decade at CIHR and later at the Social Sciences and Humanities Research Council, she played pivotal roles in research, knowledge translation, and ethics. Dr. Goosney is nationally recognized for her positive leadership in equity, diversity, and inclusion in STEM, advocating for open science and science literacy, while also passionately mentoring those seeking careers in science policy and public service. She now serves as Director and Chief Executive Officer, Canadian Museum of Nature.

Follow Danika:

LinkedIn: https://www.linkedin.com/in/danika-goosney-ph-d-a361b42/

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

If you have ever wanted to raise your negotiation skills to the next level, then this is the episode for you! Join me as I sit down with Alexandra Carter, a renowned author and the director of the Mediation Clinic at Columbia Law School. In this episode, we journey through Alexandra's fascinating life—from her Long Island upbringing to her pivotal discoveries in mediation at Columbia Law School as well as her ongoing work with the United Nations. With wisdom drawn from her book, "Ask for More: 10 Questions to Negotiate Anything," Alexandra shares actionable, science-backed strategies to empower you in any negotiation scenario.

Discover powerful techniques for sales negotiation that pivot on asking the right questions. We'll reveal how to lead with open-ended questions to uncover customer concerns and turn potential "no's" into "yes's." Alexandra also discusses the critical role of self-reflection and emotional intelligence in decision-making, offering personal stories and practical examples to illustrate how understanding your own position can pave the way for successful outcomes.

Finally, we'll focus on mastering the communication skills necessary so we can better understand our needs and those of our counterparts more clearly. By embracing silence and avoiding assumptions, you can gather comprehensive information that informs your proposals. Whether you're negotiating financial requests, handling uncertain counterparts, or leading a team through challenging times, this episode is packed with valuable strategies to boost your personal and professional growth. Join us for these compelling insights and elevate your negotiation game to new heights.

What You’ll Learn:

• The science and practice of negotiation

• The importance of asking open-ended questions

• The role of self-reflection & emotional intelligence

• How to elevate your communication skills in negotiation 

• Aligning personal needs with company goals

Podcast Timestamps:

(00:00) – From Long Island to Working With the United Stations – The Story of “Ask For More.”

(13:33) - Effective Sales Negotiation Strategies

(17:46) – Empower Your Negotiation Through Self-Reflection

(26:15) - Navigating Emotions in Negotiation

(31:26) - Understanding Needs Through Effective Communication

(42:05) - Negotiating for Value

More of Alexandra:

She's the director of the Mediation Clinic at Columbia Law School. So she's also an award winning professor there. And a world renowned negotiation trainer for the United Nations. and she draws on her experience in the book through that, which is really, really beneficial.

She also serves as an executive director of Stand Up Girls, helping tween girls develop relationships for greater self esteem. She's appeared in a variety of the top profile outlets. So, like CBS This Morning, MSNBC's Live Weekend Hardball Marketplace. She's been in the New York Times, the Wall Street Journal, and is the best selling author of Ask for More, 10 Questions to Negotiate Anything.

LinkedIn: https://www.linkedin.com/in/alexandrabcarter/ 

Key Topics Discussed:

Positive Leadership, Negotiation, Sales Leadership, Self-Reflection, Emotional Intelligence, Empowerment, Mediation, Ask for More, Personal Growth, Open-Ended Questions, Understanding Customer Concerns, Overcoming Barriers, Defensive Questions, Managing Emotions, Internal Conflicts, Power of Silence, Effective Communication, Lead with Empathy, CEO Success

Mentions:

Ask For More: 10 Questions to Negotiate Anything by Alexandra Carter https://alexcarterasks.com/book/ 

More of Do Good to Lead Well:

Website: https://craigdowden.com/
LinkedIn: https://www.linkedin.com/in/craigdowden/

What truly drives creativity and innovation in the workplace? Join us as we sit down with Dr. Teresa Amabile from Harvard University, the brilliant and visionary author and researcher behind "The Progress Principle." Dr. Amabile's groundbreaking study, which involved analyzing over 12,000 diary entries, reveals the critical factors that influence employee creativity. We dive into the pivotal role of organizational culture, supervisory support, and team dynamics in fostering an environment where innovative ideas can flourish.

Discover the fascinating "inner work life effect," derived from daily diary entries, which shows how positive emotions, perceptions, and intrinsic motivation lead to higher levels of creativity and productivity. We discuss the profound impact of managing setbacks and the surprising finding that many leaders mistakenly prioritize recognition over progress. Dr. Amabile provides valuable insights into how even small impediments can significantly affect employee creativity and productivity, emphasizing the importance of facilitating progress.

Learn practical strategies for supporting your team's inner work life, with a focus on basic respect, recognition, encouragement, emotional support, and camaraderie. Finally, she offers advice on how to use diaries to track inner work life and reflect on progress, fostering a motivated and cohesive work environment. Don't miss this enriching conversation that promises to elevate your leadership skills and drive creativity within your team.

What You’ll Learn:

- The crucial role of organizational culture, supervisory support, and team dynamics.

- Surprising findings about managers' misconceptions regarding employee motivation.

- Practical strategies for leaders to support their teams effectively.

- The power of progress over mere recognition in driving motivation.

- A daily progress checklist inspired by Atul Gawande's "The Checklist Manifesto."

Podcast Timestamps:

(00:00) – What Can You Learn From 12,000 Diary Entries? 

(11:49) - The Inner Work-Life Effect

(24:51) - Managing Setbacks and Facilitating Progress

(32:25) – The Vital Role of Interpersonal Support

(46:08) – The Power of Checklists

Who is Teresa?

As Director of Research at Harvard Business School, Dr. Amabile has had the opportunity to interact with managers at all levels from a variety of industries. Most recently, Teresa collected over 12,000 diary entries from over 200 people working on 26 project teams. These diary entries gave Teresa insight into the inner work lives of the employees, allowing her to parse out what fosters creativity, progress, and ultimately a successful project. The results of this research can be found in her book: The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work.

LinkedIn: https://www.linkedin.com/in/teresa-amabile-8542727/ 

Key Topics Discussed:

Creativity, Innovation, Progress Principle, Organizational Culture, Supervisory Support, Team Dynamics, Inner Work Life Effect, Positive Emotions, Intrinsic Motivation, Managing Setbacks, Checklist Manifesto, Reflection, Diary, Gratitude, Connection, CEO Success

Mentions:

The Progress Principle by Teresa Amabile: https://www.amazon.ca/Progress-Principle-Ignite-Engagement-Creativity/dp/1491514353 

Amy Edmondson: https://amycedmondson.com/

The Checklist Manifesto by Atul Gawande https://www.amazon.ca/Checklist-Manifesto-How-Things-Right/dp/0312430000/ref=sr_1_1?hvadid=208307794507&hvdev=c&hvlocphy=9001326&hvnetw=g&hvqmt=e&hvrand=5539261850166569313&hvtargid=kwd-295612719286&hydadcr=2438_9638418&keywords=the+checklist+manifesto&qid=1698867545&sr=8-1 

More of Do Good to Lead Well:

Website: https://craigdowden.com/
LinkedIn: https://www.linkedin.com/in/craigdowden/

In order for us to be effective leaders on the outside, we must be self-aware within. In a recent study of over half a million people, Travis Bradberry narrowed success down to one factor, self-awareness. Awareness is a vital skill to master in which your values, beliefs and behaviors have to be in alignment. Tasha Eurich illustrates the four ways all people embody this trait by examining their internal vs external loci of awareness. She breaks self-awareness down into four quadrants: seekers, introspectors, pleasers, and those who are aware. In this episode, Craig discerns how to understand which quadrant you fall underneath, as well as the key component to moving towards awareness: asking for feedback, one of the most inexpensive activities we can take on as leaders. 

What You’ll Learn:

1. The key trait in mastering your external presence as a leader

2. The definition of self-awareness

3. Internal vs external awareness

4. The four types of awareness

5. The steps you need to take to move towards awareness

Mentions:

Self-Awareness: https://www.amazon.com/Self-Awareness-Hidden-Driver-Success-Satisfaction/dp/0399535314

Insight: https://www.amazon.com/Insight-Surprising-Others-Ourselves-Answers/dp/0525573941

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

How can a positive leadership and company culture lead to massive success? How can this culture be spread throughout all offices in a company? In this episode, Roheel Ahmad answers these questions and more.

What You’ll Learn:

1. Why Roheel gave his employees a 10% raise, across the board.

2. When your people do well, the business will do well.

3. How experiences can mean more than earnings.

4. How to be close with employees, but have high expectations.

5. How to make sure your positive company culture exists in all your offices.

6. Why good managing means serving your employees.

7. How job offers should be more like marriage proposals.

Who is Roheel?

Roheel Ahmad is Co-founder and Managing Partner of Forsyth Barnes, which over the past 8 years has grown to over 100 million pounds in revenue! Taking his company international, Roheel has opened an office in New York, with plans for Los Angeles and Dubai. A major focus for Roheel is company culture, leading to his great successes. The Financial Times has recognized FB as one of the fastest growing businesses in Europe.

Follow Roheel:

LinkedIn: https://www.linkedin.com/in/roheelahmad/ 

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

How can we get more women in leadership positions? How can collaboration foster growth in all of us? In this episode, Lindsay Glassco answers these questions and more.

What You’ll Learn:

1. The qualities needed for a leader in the modern world.

2. How collaboration and consultation are an investment in outcomes.

3. How impact will follow a culture of authenticity and diversity.

4. How youth working with executives has improved the lives of both.

5. The importance of having diverse role models.

6. Why you need to celebrate the small successes.

Who is Lindsay?

Lindsay Glassco is President and CEO of Plan International Canada, which is a member of a global organization dedicated to advancing children's rights in over 80 countries. They exist to create a just world where children, especially girls, learn, lead, decide, and thrive. Lindsay is a dynamic leader with over 25 years of experience developing and managing social policies and programs in diverse environments worldwide. In 2023, under her leadership Plan International Canada has earned a place in Waterstones, Canada's most admired cultures hall of fame, the first non profit to receive this distinction, so a heartfelt congratulations. Lindsay also received the 2023 McGill Distinguished Leader Award. Before joining PLAN, Lindsay was based in Geneva, Switzerland, acting as Secretary General of CARE International. She has also held executive roles, including President and CEO of Special Olympics Canada and Global Director of Policy and Strategy for Right to Play. Lindsay is truly a global citizen, having lived and worked in over 60 countries.

Follow Lindsay:

LinkedIn: https://www.linkedin.com/in/lindsayglassco/ 

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

Are you ready to unlock the transformative power of the digital mindset? Join me as I engage in an enlightening discussion with Dr. Paul Leonardi, a renowned digital thought-leader and author of the compelling book, Digital Mindset: What It Really Takes to Thrive in the Age of Data, Algorithms and AI. We'll peel back the layers on the crucial role of technology in driving organizational change, and how a deft grasp on data, A.I. and algorithms can fuel performance and innovation in today's ever-evolving workspace.

Picture yourself in the shoes of a corporate leader struggling with inclusive decision-making in a diverse team. How would you navigate this? Dr. Leonardo serves us an intriguing case study demonstrating how a digital mindset can be harnessed to rectify such a predicament. We'll also explore the importance of humility in cultivating this mindset and the level of technical proficiency required. It's a journey of discovery that challenges conventional wisdom and pushes the boundaries of strategic thinking.

The digital landscape is an intimidating frontier for many. Together with Dr. Leonardi, we'll confront the fears surrounding new tech tools, unravel the potential of A.I. in generating value for your organization, and underscore the significance of data literacy and psychological safety amidst these changes. Moreover, we'll explore how leaders can maintain a meaningful and effective connection with their team in this digital age. Join us as we equip you with the essential tools to thrive in the exciting new world of digital transformation.

What You’ll Learn:

• Uncover the blueprint of the digital mindset and the essential skills for innovation in the modern workplace.

• How a product leader transformed team decision-making with a digital approach.

• Discover the level of technical proficiency required to harness the digital mindset effectively.

• Strategies for overcoming the fear of new tech.

• Explore the transformative potential of AI in creating space for creative thinking and innovation.

• Understand the significance of data literacy and psychological safety in the context of digital transformation.

Podcast Timestamps:

(00:00) - Exploring the Digital Mindset

(10:26) – The Power of the Digital Mindset

(24:54) - Embracing A.I. for Digital Transformation

(36:47) - Skill Building in a Digital Environment

(44:54) - Data Literacy and the Importance of Psychological Safety

Key Topics Discussed:

Positive Leadership, Digital Mindset, A.I., Algorithms, Technological Advancement, Inclusive Decision-Making, Technological Proficiency, Humility, Digital Transformation, Data Literacy, Psychological Safety, A.I. Game-Changer, Creative Thinking, Strategic Conversations, Technological Innovation, Technology Disruption, CEO Success

More of Paul:

At UC Santa Barbara Dr. Leonardi is chair of the technology management department whose programs are all aimed at teaching engineers and other technical leaders how to build and run innovative companies. In addition to his extensive speaking and consulting work, he has published over 80 articles and chapters in peer reviewed journals and management outlets, including Harvard Business Review and Sloan Management Review. He's also the author of three books on innovation and organizational change. And he has won major awards for his research, including from very well respected organizations like the Academy of Management and the American Sociological Association. His most recent book, The Digital Mindset: What It Really Takes to Thrive in the Age of Data, Algorithms, and AI, explores digital literacy, the roles technology can play in our organizations, and how we can adapt with it.

LinkedIn: https://www.linkedin.com/in/paul-leonardi-45b67321/

Mentions:

The Digital Mindset, Humble, The Right Kind of Wrong

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

Today you’ll meet the visionary, Jan Ryde, a remarkable CEO, whose leadership has catapulted Hästens’ growth by an astounding 50,000%. Yes, you read that right! His unique philosophy explores how love serves as the foundation for Hästens’ entire organization, from its approach to craftsmanship to the way employees interact. We take you behind the scenes of Hästens, a 170-year-old family-owned business renowned for crafting the world's highest-quality beds and mattresses. Unlike the noisy, dusty image you might have, Hästens’ factory exudes serenity, calmness, and a deep sense of connection. So what makes them different? Hästens’ values and beliefs are authentically embodied by its people and leadership, reinforcing the philosophy outlined in Jan Ryde's upcoming book, When Business is Love. Hear Craig’s reaction to Jan’s question he proposed, "what makes you awesome?" Spoiler, it's not just about strengths but a deeper level of emotional engagement. Stay tuned for the full episode in January 2024, where we explore these concepts in even greater depth…

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

Imagine stepping into a high-profile leadership role, just as a global pandemic hits. This was the reality for Tracey Black, President and CEO of Payments Canada. In our deeply insightful conversation, Tracey offers a candid look into her leadership style, the challenges she faced, and the lessons she learned.

Have you ever considered the power of authenticity and empathy in leadership, especially in the face of adversity? Tracey emphasizes how these traits have not only shaped her as a leader, but have also been vital in navigating the pandemic and the challenges and opportunities it provided. From addressing the struggles faced by individuals with invisible disabilities, to maintaining constructive dialogue amidst conflict, her experiences underscore the need for understanding and commitment in leadership during difficult times.

Finally, we address the undervalued importance of self-care and engaging in intentional networking. Tracey spotlights the myriad advantages that can spring from connecting with a diverse group of individuals - it's all about broadening perspectives and building relationships. She also speaks on the powerful role of mentors and sponsors in supporting one's growth, reminding us that no one climbs the ladder of success alone.

What You’ll Learn:

• The importance of authenticity and empathy in leadership

• How to create inclusive work environments, including for those with invisible disabilities

• Effective communication strategies for difficult conversations

• Questions open doors; statements close doors

• The benefits of networking and maintaining diverse interests

• The influential role of mentors and sponsors in career growth

Podcast Timestamps:

(00:00) – Imagine Your First Day as CEO is the Start of a Pandemic

(14:03) - Empathy and Understanding in Workplace Accommodations

(17:18) – Maintaining Constructive Dialogue During Disagreements

(29:25) – Self-care and the Power of Networking

(34:47) – Taking Risks and Making Decisions with Incomplete Information

(43:50) – The Impact of in-Person Connection

Key Topics Discussed:

Positive Leadership, Authenticity, Empathy, Integrity, Invisible Disabilities, Trust-Building, Inquiry, Constructive Dialogue, Managing Disagreements, Self-Care, Networking, Diverse Interests, Mentorship, Sponsors, In-Person Conversation, Meaningful Connection, Crisis Leadership, Gratitude

More of Tracey:

Tracey Black is the President and CEO of Payments Canada. Taking over the role in early 2020, Tracey saw the organization through a period of tremendous change. Payments Canada plays a vital role in supporting the Canadian economy as it ensures that our financial transactions are carried out safely and securely. In 2022, Payments Canada systems cleared and settled 119 trillion transactions. That works out to 476 billion every single business day! Tracey’s past experience includes executive roles at TD Canada Trust and RBC Royal Bank, and she's consulted extensively in the financial services industry as an independent consultant and with McKinsey Company. As President of GFH Group Inc. her responsibilities included the launch of chip cards or smart cards in Canada. 

LinkedIn: https://www.linkedin.com/in/tracey-black-2606884/ 

More of Do Good to Lead Well:

Website: https://craigdowden.com/
LinkedIn: https://www.linkedin.com/in/craigdowden/

How can you energize your team, drive accountability, and foster a positive work environment as a remote leader? How can a leader harness the power of transparency to ignite a sense of ownership and empowerment within their team? In this episode, Shaun Kindopp answers these questions and more.

What You’ll Learn:

1. When to practice the trial by fire method

2. Encouraging the right conflict within your team dynamic

3. Holding your team accountable from afar

4. The 4-day work week

5. Creating transparency in your organization

6. Allowing your team to take ownership of the results

7. The role of humble leadership

8. A questions first approach

9. Creating buy-in with your team for your vision

10. Maximizing your level of resilience

11. Being the leader you’d want to work for

Who is Shaun?

Shaun Kindopp is the CEO of the Canadian Western Agribition, which is the largest livestock show in Canada. This role has Shaun leading an international hub of agricultural excellence, which reaches over 1,200 international guests from over 63 countries. In this position, Shaun focuses on his passion for creating inclusive and collaborative cultures and streamlining processes. Before taking over his current role, Shaun has had a number of executive roles, including Director of Corporate Partnerships and Sales for the Regina Exhibition Association Limited, as well as Senior Account Executive of Corporate Partnerships for the Regina Pats Hockey Club Limited. These positions have instilled Shaun with the knowledge and experience of being a positive leader and have taught him many lessons that he will share with us today.

Follow Shaun:

LinkedIn: https://ca.linkedin.com/in/shaun-kindopp-2304b61ab?challengeId=AQE6t0bz3UHniwAAAYqQsZERY_1T_-2KkEgzkedveTR7hLhIMn3FIevBo270JJb2xImozLqZ7zuCR_jBSbOoH3tOpr6PrT9iZg&submissionId=2242ae5f-5996-8417-d4f0-cdf7cf534430&challengeSource=AgFk_Vo92DxlcQAAAYqQseKgjsZuzcN5cs6g01XUwfXZZ9WSX5wNhElx3Odh0ik&challegeType=AgGq2wsc3aMnEAAAAYqQseKj9nOnu5t4FTUH5Xj1mzRPbb3Npf2In6E&memberId=AgGyLRGZ8v3rhwAAAYqQseKmBR-ZekBUid29ZobrS-OhBtA&recognizeDevice=AgFoaaptr9MMWQAAAYqQseKoNhm1CdfaiZRWT9kC9luwM2cWoVe1 

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

Microstresses are small, almost unnoticeable stresses that can build up and keep us from our best selves. So, how can you find your microstressors and remove them? In this episode, Rob Cross answers this question and more.

What You’ll Learn:

1. Your mind may not register microstress, but your body does.

2. How building a diverse community around you will make you more resilient to stress.

3. How to stop persisting through the system and start shaping it.

4. Creating better (and diverse) relationships by removing microstressors.

5. How to watch for microstresses and what to do about them.

6. How to stop the cycle of passing stress on.

Who is Rob?

For over 20 years, Rob Cross has studied the underlying networks of effective organizations and the collaborative practices of high performers. Having worked with over 300 organizations he’s reached thousands of leaders from the frontline to the C-suite. He's currently a senior Vice President of Research at Institute for Corporate Productivity. He is the Edward A. Madden professor of Global Leadership at Babson College in Wellesley, Massachusetts. Rob is also the co-founder and research director of the Connected Commons, a consortium of over 150 leading organizations, accelerating network research and practice. He has written over 50 articles for Harvard Business Review, Sloan Management Review, California Management Review Academy, and Management Executive and Organizational Dynamics. His work has also been repeatedly featured in high profile publications like Business Week, Fortune, the Financial Times, Time Magazine, the Wall Street Journal, and Fast Company. And if that wasn't enough, a couple of recent developments, The Microstress Effect has been recognized as an award-winning book by Thinkers 50 and as one of Harvard Business Review’s Big Ideas for 2023.

Mentions:

The Microstress Effect: How Little Things Pile Up and Create Big Problems--and What to Do about It https://www.amazon.ca/Microstress-Effect-Little-Things-Problems-ebook/dp/B0B5YDDR7F 

https://www.robcross.org/ 

Follow Rob:

LinkedIn: https://www.linkedin.com/in/crossrob/ 

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

Feedback has famously been coined “The Breakfast of Champions” by bestselling author Ken Blanchard. Yet, why are so many people willing to sit down and have the meal? What’s the best method for delivering feedback? Why are people often resistant to receiving feedback? In this episode, Craig answers these questions and more.

What You’ll Learn:

1. The definition of feedback

2. The deck of cards feedback framework

3. When positive feedback because disingenuous

4. Vague vs specific communication for both positive and critical feedback

5. Creating collaboration while delivering feedback

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

How can we trust and apply the information, statistics, and data we find online? Once we have data we can trust, how do we use it to improve? In this episode, Anil Arora answers these and more.

What You’ll Learn:

1. The biggest challenges and opportunities of our day and how we can face them.

2. Why data literacy is vital to existing in (and making sense of) today’s world.

3. How data can be used to improve ourselves and our organizations.

4. How AI can be applied responsibly.

Who is Anil?

Anil has worked with Statistics Canada for over 25 years, leading significant programs and transformations, and since 2016, he’s served as Canada’s Chief Statistician. He has also served in policy and regulatory roles in the government of Canada at Natural Resources Canada, as well as Health Canada. He has led substantial international initiatives working with the United Nations and the OECD. He serves on a number of boards and is very active in the community, supporting events and social causes. He received a Bachelor of Science from the University of Alberta and holds a Graduate Certificate in Public Sector Management and Governments from the University of Ottawa.

Follow Anil Arora:

LinkedIn: https://www.linkedin.com/in/anil-arora-146278160/ 

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

⁠How does one navigate leadership in a world that can be best described as VUCA - volatile, uncertain, complex, and ambiguous? That's the question we tackle with our special guest, Doug Conant, bestselling author, award-winning keynote speaker and former CEO of Campbell Soup Company. Doug draws from his extensive 45-year career to provide insights on how proactive and intentional leadership paves the way through this VUCA terrain. He walks us through mastering our personal stories and the power of resilience that stems from it, fostering an environment of clear communication to alleviate team anxiety, and how the essence of clarity and communication shapes leadership.⁠

Together, we venture forward to explore the concept of 'listen, frame, advance' as a key mechanism to push issues forward. Doug passionately speaks about the importance of leaders openly declaring their values, creating a solid foundation for trust. We emphasize the 'genius of the and', a concept that Doug believes holds immense power in leadership. His experiences coupled with his unique insights on leading with an abundance mindset provide a fresh perspective on leadership practices.

Rounding off our riveting discussion, Doug offers his reflections on the future of leadership and the role of the next generation of leaders. He shares his belief in the 'eye of the tiger', a drive and determination he believes is key to building a better world. Lastly, Doug leaves us with some valuable wisdom on the importance of gratitude in our personal and professional lives. Join us for this enlightening talk and be inspired by Doug's vision of leadership.

What You’ll Learn:

• Proactive strategies for adapting to the ever-evolving leadership landscape

• The crucial role of clarity and communication in fostering team trust

• Harnessing the "power of and" to unlock abundance in leadership

• Empowering the next generation with the 'eye of the tiger'

• The transformative impact of gratitude and engagement in every interaction

Podcast Timestamps:

(00:00) - Leadership Challenges in a VUCA World

(13:40) - Managing Anxiety in Teams

(19:01) – The Importance of Clarity & Communication in Leadership

(30:01) – The Power of 'And'

(42:59) - Future Leadership, Better World

More of Doug:

Doug Conant is the only Fortune 500 CEO who is a New York Times and Wall Street Journal bestselling author. He’s a top 50 leadership innovator, a top 100 leadership speaker, and one of the most influential authors in the world. With a 45 year career defined by achieving high performance through an intentional commitment to studying, Doug is now sharing the tenants of leadership that work. He is the founder and CEO of Conant leadership, former President and CEO of Campbell Soup Company, former president of Nabisco Foods, and former chairman of Avon products. Corporate boards Dough has served on, include those of Amerisource, Bergen, and RHR International. His latest Wall Street Journal bestselling book, co-authored with Amy Federman is The Blueprint: Six Practical Strategies to Lift Your Leadership to New Heights.

LinkedIn: https://www.linkedin.com/in/dougconant/

Key Topics Discussed:

Positive Leadership, Respectful Workplace, VUCA World, Courageous Leadership, Leading with Conviction, Managing Anxiety, Clarity, Communication, Power of 'And', Future-Proof Leadership, Gratitude, Maximize Engagement, Resilience, Core Values, Principles, Clarify Expectations, Abundance Mindset, Performance Measurement, Feedback, CEO Success

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

We hear the word “gaslight” a lot… but what does that mean and what does it look like? How can we avoid being gaslighted? And how can we help others when they’re being manipulated? In this episode, Robin Stern answers these questions and more.

What You’ll Learn:

1. What is (and is not) gaslighting, and how to recognize it.

2. How gaslighting is used in the workplace.

3. Who can fall victim to gaslighting.

4. How to help friends who are being gaslighted.

5. How to react when you notice you are being gaslighted.

Who is Robin?

Dr. Stern is the co-founder and associate director for the Yale Center for Emotional Intelligence, and an associate research scientist at the Child Study Center at Yale. She's a licensed psychoanalyst with 30 years of experience treating individuals, couples, and families. She's the author of The Gaslight Effect: How to Spot and Survive the Hidden Manipulation Others Use To Control Your Life. Dr. Stern has traveled widely to lecture on emotional intelligence, women in leadership, and on relational bullying. She's also the host of the Gaslight Effect podcast, which teaches listeners about the depths the term can take. She interviews experts and hears personal experiences from guests about all aspects of gaslighting, from the unintentional, the role it plays in marriages, in divorce, and how good parenting can be gaslighting.

Mentions:

The Gaslight Effect: How to Spot and Survive the Hidden Manipulation Others Use To Control Your Life: https://www.amazon.ca/Gaslight-Effect-Survive-Manipulation-Control-ebook/dp/B000QCQ8X0

The Gaslight Effect Recovery Guide: Your Personal Journey Toward Healing from Emotional Abuse: https://www.amazon.ca/Gaslight-Effect-Recovery-Guide-Emotional/dp/0593236270 

Follow Robin:

LinkedIn: https://www.linkedin.com/in/robin-stern-220b403a/

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

What’re the three most important skills a leader can possess? How can you prompt your organization to destigmatize failure? How do you embrace your imposter syndrome? In this episode, Heather Tulk answers these questions and more.

What You’ll Learn:

1. 3 traits of every successful leader and how to apply them

2. The scarcest asset all leaders possess

3. The secret to destigmatizing failure within your organization

4. Premortem vs postmortem visualization

5. The absence of fear as an authentic leader

6. The 3 P’s of contributing to your community: People, Planet and Profits

7. You're not there yet, but you're already enough mentality

Who is Heather Tulk?

Heather is an experienced CEO and Board Director accomplished in P&L management, business transformation, digital businesses, and leading through disruption. Heather recently joined Telus Business Solutions as their President of Commercial and Public Sector. Heather has received a number of industry awards, including being named to the Canada Diversity 50, Canada's Most Powerful Women's Top 100 through the Women's Executive Network and Canada's Top 40 under 40. Heather passionately believes in helping make communities better than we found them, and is involved in several causes for mental health, youth diversity and inclusion. 

Follow Heather:

LinkedIn: https://www.linkedin.com/in/heathertulk/?originalSubdomain=ca

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

Surprise! The podcast is one year old. To celebrate, we decided to do something a little different today. In episode 50, Craig posted a sneak peak into his CEO Mastermind forum where Dr. Robert Waldinger spoke about his long running scientific study into human happiness. In this episode, Craig recaps his favorite findings from the past year of interviewing some of the most successful CEOs in the world.

What You’ll Learn:

1. Approach life like a scientist: Embrace scientific investigation, update hypotheses daily, and be open to the possibility of being wrong.

2. Integrity and values-based leadership: Rank order values to handle conflicts, lead with authenticity, and communicate values openly.

3. Humility and vulnerability: These traits are not weaknesses but strengths in effective leadership. Constantly learn, unlearn, and relearn.

4. The power of reframing: View problems as opportunities, be mindful of mindset and thought patterns, and be open to different perspectives.

5. People-first philosophy: Successful leadership revolves around building strong relationships, understanding and engaging with people effectively.

6. Relationships are crucial: They are foundational to personal and professional fulfillment and play a significant role in overall wellbeing and happiness.

Mentions:

Ozan Varol - Author of "Think Like a Rocket Scientist"

Ed Hess - Author of "Hyper Learning Humility is the New Smart" and "Own Your Work Journey"

Daniel Pink - Author

Gary Ridge - Former CEO and Chairman of WD 40 Company

Iggy Domagalsk i- CEO of Wage X

Kevin Ford - CEO of the Cailan Group

Alim Somani - Managing Director of Hatch Digital

Howard Behar - Starbucks executive who championed the people-first philosophy

Doug Conant - Former CEO of Campbell Soup Company

Kim Furlong - CEO of the Canadian Venture Capital and Private Equity Association (CVCAC)

Omar Salahmey - Former CEO of Bonfire Interactive, current co-founder and COO of CYA

Michael Garrity - CEO of FinanceIt

Kathryn Temblay - CEO of Altus Recruitment and Altus Technology

Tracey Folks Hansen - CEO of the Canadian Society of Association Executives (CSAE)

Yousry Bissada - CEO of Home Capital Group

Dr. Robert Waldinger - Leading the longest scientific study out of Harvard into human happiness

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

How can reframing challenges as opportunities help you achieve your goals? How can you develop an organizational culture that will flourish through tough times? In this episode, Omar Salaymeh answers this question and more.

What You’ll Learn:

1. Learning on the job will teach you skills you didn’t know you needed (or could have)

2. What Omar learned about himself on his way to becoming CEO

3. Focus is the most important skill needed to scale

4. The importance of removing obstacles from your employees’ wellbeing

5. Surveying your team members and adjusting accordingly

6. Being vulnerable with employees

7. Developing your reframing muscle to get you through challenges

8. Why you MUST share the impact you’re having

Who is Omar?

Omar Salaymeh was the CEO of Bonfire Interactive, joining the company in its early days and working, initially as the Chief Product Officer. He was also awarded the Office of the Governor General’s Meritorious Service Medal, due to his work with refugees through the Jumpstart Refugee Talent Initiative - which he co-founded in 2016. As CEO, Omar grew Bonfire through a focus on culture and people.

Follow Omar:

LinkedIn: https://www.linkedin.com/in/omar-salaymeh-78ab5a26/ 

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

What makes for a happy life, a fulfilling life? A good life? In celebration of the podcast’s one year anniversary, I'm very excited to share with you a special CEO Mastermind. In this conversation, Dr. Waldinger summarizes the key results from his extraordinary research. You'll also hear from top CEOs in this private session who ask compelling questions around applying these key insights to their personal and professional lives.

What You’ll Learn:

1. The key to happiness

2. The foundation to being interpersonal

3. Does money buy happiness?

4. Nature vs nurture

5. How does culture relate to happiness?

6. An approach to starting out as a new CEO

7. Successfully transitioning into the work from home environment

Who is Dr. Robert Waldinger?

Dr. Robert Waldinger is the New York Times best selling author and Director of Harvard Study of Adult Development, who is leading the longest running longitudinal study tracking the lives of the same individuals from adolescence into their 90s. His research focuses on what truly makes people thrive, emphasizing the importance of relationships for overall well-being. As a psychiatrist and psychoanalyst, Dr. Robert helps individuals work through emotional distress and psychological obstacles using psychodynamic therapy, which explores unconscious conflicts and childhood experiences that impact mental well-being and the ability to adapt to new situations and relationships. Dr. Robert's overall goal is to support individuals in finding clarity amidst the chaos of daily life and cultivating a sense of inner harmony that extends beyond meditation, emphasizing the integration of psychological well-being, relationships, and spiritual growth in the pursuit of a good life.

Mentions:

The Good Life: Lessons from the World's Longest Scientific Study of Happiness: https://www.robertwaldinger.com/books

Follow Dr. Robert Waldinger:

LinkedIn: https://www.linkedin.com/in/robert-waldinger-90012169/

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

Why should you put social good at the center of your organization? How do you choose the right mentors? In this episode, Tracy Folkes Hanson answers these questions and more.

What You’ll Learn:

1. Why you should put social good at the forefront of your career

2. How to measure your social good

3. How to explore you “why” deeper than ever

4. “We have to live by our values in order to deliver them.”

5. Taking care of your mental health will help you increase your impact

6. Ongoing learning, from a variety of mentors, will help you lead

7. How to find the mentors you need

8. Employing tech to create a healthy culture

Who is Tracy?

Tracy Folkes Hanson has been the president and CEO of Canadian Society of Association Executive since 2017. Prior to this, she has held senior positions in organizations such as the Ontario Chamber of Commerce, MasterCard International, Kinark Child & Family Services, and The Arthritis Society. In 2010, Tracy was elected to the Whitby Town Council. All of this experience allows her to bring her all to her position at the CSAE where she focuses on positive engagement in leadership.

Follow Tracy:

LinkedIn: https://www.linkedin.com/in/tracyfolkeshanson/ 

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

Not surprisingly, when you talk to most leaders, there is a profound reluctance to show vulnerability. Leaders are afraid vulnerability will be perceived as weakness or undermine their confidence. So, what is the role of vulnerability in strong leadership? In this episode, Craig answers this question and more.

What You’ll Learn:

1. Vulnerability is courage, not weakness

2. The Beautiful Mess Effect

3. What is construal level theory and how does it apply to leadership?

4. Tips for demonstrating vulnerability including getting comfortable saying I don’t know, admitting mistakes openly and seeking feedback and advice from others

5. Vulnerability encourages openness, fostering an environment of accountability

Mentions:

Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead: https://www.amazon.com/Daring-Greatly-Courage-Vulnerable-Transforms/dp/1592408419

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/